1.1 Betbluff is owned= and operated by Green Champions Leader SRL, registration number: 3-102-917= 157, registered address: Costa Rica, San Jos=C3=A9, Montes de Oca, San Pedr= o, Los Yoses, Avenidas Ocho y Diez, Calle Treinta y Nueve, LY Center. Conta= ct us []. Betbluff is licensed and regulated by the Government of the Auton= omous Island of Anjouan, Union of Comoros and operates under License ALSI-2= 02502014-FI1. Payment processor is Widoma Trading Co. Limited (reg. nr. HE = 468781) a company having its registered address at Lefkonos 22, 2nd floor, = Strovolos 2064, Nicosia, Cyprus. Betbluff has passed all regulatory complia= nce and is legally authorized to conduct gaming operations for any and all = games of chance and wagering.
1.2 Terms and Conditi= ons (T&Cs) is a regulating contract between the Account Holder (you) an= d the Website. All the Account Holders registered on the Website regulate t= heir relationship with the Website according to the accepted T&Cs.
1.3 To become an Acco= unt Holder you first need to register an account on the Website.
1.4 An "Account" is a= n account held by an Account Holder, for bona fide transactions, with a str= ict aim to establish a normal commercial relationship with the Website and = with the strict purpose of conducting betting and other gaming and gambling= transactions.
1.5 The "Website" is = the internet gateway accessible through the internet address the Company/ w= here all current and relevant information regarding the Website operations = is published, and through which the Services are provided to the account ho= lders.
1.6 The rules for all= Sports Betting on the Website=E2=80=99s Sportsbook are set out under the T= erm 34 of the current T&Cs;
1.7 The rules for eac= h game provided by the Website can be found on the website=E2=80=99s releva= nt footer section or in appropriate of each game.
1.8 Bonus/ Promotions= Rules are described in the "Promotions" part of the Website, where you can= see the conditions applied for each bonus and/or promotion. Maximum Bet am= ount you can place when you have an active casino bonus is 5=E2=82=AC (or c= urrency equivalent) per spin on a slot game or 15% of the total bonus given= (whichever comes first).
1.9 All the provided = services should be used in accordance with the Rules and the Set Limits. 2. Opening Your Account 2.1 In order to place= a bet or play a game using our services, you will need to open an Account = (hereinafter the =E2=80=9CAccount=E2=80=9D) on the Website
2.2.2 Open an Account= by such other account opening method as shall, from time to time may be of= fered by the Website;
2.3 When you open you= r Account you will be asked to provide us with personal information, includ= ing your name and date of birth and appropriate contact details, including = an address, telephone number and e-mail address ("Personal Details"). You m= ay update your Personal Details from time to time by contacting Customer Se= rvice; or through the "My Profile" management page on the Website: or by su= ch other method as shall, from time to time, may be offered by the Website.=
2.4.1 You understand = and accept the risk that, by using the Services, you may, as well as winnin= g money, lose money;
2.4.2 You are: (a) ov= er 18 years of age: and (b) above the age at which gambling or gaming activ= ities are legal under the law or jurisdiction that applies to you (the "Rel= evant Age");
2.4.3 Gambling is not= illegal in the territory where you reside;
2.4.4 You are legally= able to enter into contracts; 2.4.5 You have not been excluded from gambli= ng; and
2.4.6 You have not al= ready had an Account closed by us under the following reasons of Collusion,= Cheating, Fraud, Criminal Activity, Breach of the Terms of Use or at Your = request under paragraph Responsible Gaming/Gambling.
2.5 Your account must= be registered in your own, correct, name and personal details and it shall= only be issued once for you and not duplicated through any other person, f= amily, household, address (postal or IP), email address, Access Device or a= ny environment where Access Devices are shared (e.g. schools, workplaces, p= ublic libraries etc), computer (or other access device), and/or account in = respect of the Services. Any other accounts which you open with us, or whic= h are beneficially owned by you in relation to the Services shall be "Dupli= cate Accounts". We may close any Duplicate Account (but we shall not be obl= iged to do so).
2.5.1 All bonuses, fr= ee bets and winnings accrued from such bonuses and free bets obtained using= that Duplicate Account will be void and forfeited by you;
2.5.2 We may, at our = entire discretion, void all winnings and refund all deposits (less amounts = in respect of void winnings) made in respect of that Duplicate Account and,= to the extent not recovered by us from the relevant Duplicate Account, any= amounts to be refunded to us by You in respect of a Duplicate Account may = be recovered by us directly from any other of Your Accounts (including any = other Duplicate Account); or
2.5.3 We may, at our = entire discretion, allow usage of the Duplicate Account to be deemed valid = and in this case all losses and stakes placed by or for you through the Dup= licate Account shall be retained by us.
2.5.4 Due to regulato= ry legislation and licencing, players from the following jurisdictions are = prohibited from creating accounts with the Company: Australia, Austria, Com= oros, France, Germany, Netherlands, Spain, United Kingdom, USA, Democratic = People's Republic of Korea, Iran and Myanmar. The Company reserves all righ= ts to suspend an account opened from those countries as well as deposits an= d bets placed.
2.6 Without limiting = the foregoing, you understand that laws regarding online gaming and gamblin= g vary throughout the world, and it is your sole obligation to ensure that = you fully comply with any law, regulation or directive, applicable to the c= ountry you are in with regards to the use of the Website and the Services. = The ability to access to the Website does not necessarily mean that the Web= site, the Services, the Website content and/or your activities via the Webs= ite, are legal under the laws, regulations or directives applicable to the = country you are located in. In case that the use of the Website and the Ser= vices is forbidden in the country you are in, we shall not be liable for an= y direct or indirect claims, damages, losses, expenses, costs or liabilitie= s whatsoever resulting or arising directly or from your use of the Website = and we shall not be liable to refund to you any funds you may wager in your= Account.
a) Decline to open an= account and/or to close an existing one without any explanation whatsoever= ;
b) Decline to accept = deposits without any explanation whatsoever;
c) Request documents = to verify: (i) the identity of the Account Holder, (ii) his/her authorizati= on to use a specific Card and/or (iii) other facts and information provided= by the Account Holder. Such request may be made at any given moment and th= e Website reserves the right to suspend an account pending investigation; d) Transfer and/or li= cense, without prior notice, data regarding an Account Holder to any other = legal entity, in any country, ultimately managed and controlled by the Comp= any, is subject to Company=E2=80=99s guaranteeing that the mentioned data a= t all times are transferred and managed in accordance with the applicable l= aws, data protection acts and/or similar;
e) Transfer and/or li= cense, without prior notice, the rights and liabilities regarding an accoun= t holder to any other legal entity, in any country, ultimately managed and = controlled by the Company, is subject to Company=E2=80=99s guaranteeing tha= t those liabilities are being honoured;
f) Hold and manage fu= nds belonging to Account Holders in accordance with generally accepted guid= elines for cash management regarding such funds; this may include a Financi= al Institution and/or a Payment Solution Provider being entrusted to hold f= unds in the name of and/or for the benefit of Account Holders;
g) Forfeit and/or con= fiscate funds available on an Account and/or refuse to honour a claim, in t= he event that, directly or indirectly: (i) the Website Rules have been viol= ated; and/or (ii) other unauthorised activities have occurred in connection= with a betting event and/or the operation of an Account (such as, but not = limited to, breach of the law or other regulations, breach of a third party= =E2=80=99s rights, fraud, and cheating);
h) Suspend and/or can= cel the participation of an Account Holder in the games, promotional activi= ties, competitions or other services, whenever the Company is of the opinio= n that there are legitimate concerns that an Account is, has been, or may b= e used for illegal, fraudulent or dishonest practices;
i) Suspend and/or can= cel the participation of the Account Holder in the Services, and/or forfeit= and/or confiscate funds available on their Account if the Account Holder i= s found cheating, or if it is determined by the Website that the Account Ho= lder has employed or made use of a system (including machines, robots, comp= uters, software or any other automated system) designed to defeat or capabl= e of defeating the Client Application and/or Software.
The Website is commit= ted to detect and prevent software programs which are designed to enable ar= tificial intelligence (=E2=80=9CAI Software=E2=80=9D) to play on ITS websit= e(s) including but not limited to opponent-profiling, player collusion; rob= ots, other 'cheating' software or anything else that in our reasonable opin= ion distorts normal game play and enables the player to have an unfair adva= ntage over other players. You acknowledge that the Website will take measur= es to detect and prevent the use of such programs and AI Software using met= hods (including but not limited to reading the list of currently running pr= ograms on a player=E2=80=99s computer) and the customer agrees not to use a= ny AI Software and/or any such programs.
a) Manage funds belon= ging to Account Holders in a secure and appropriate manner; and/or b) Absor= b the cost and pay the Gaming and Betting Duty, as applicable, at the Place= of the Contract;
c) Manage data regard= ing an Account Holder in accordance with applicable laws, data protection a= cts and/or similar;
d) Not offer continge= ncies to customers to proceed to any fund transfer between customers=E2=80= =99 accounts.
3.3 the Website shall= keep Account Holders=E2=80=99 funds separate from the Website=E2=80=99s ow= n funds in a client account held with a Financial Institution approved by t= he Regulator.
3.4 An Account does n= ot accrue interest. The Account Holder shall not treat the Website as a fin= ancial institution.
3.5 An Account Holder= can only hold one Account at a time. In the event that this rule is breach= ed, the Website reserves the right to block and/or delete the superfluous A= ccount(s) held by the Account Holder in breach of this clause, and realloca= te all the funds to a single Account. Any bonus given to the superfluous Ac= count(s) will be reallocated.
3.6 An Account is non= -transferable. It is prohibited for players to sell, transfer or acquire ac= counts from or to other players. Funds cannot be transferred between Accoun= ts.
3.7 An Account Holder= shall not allow any other individual, including any minor, to use or reuse= its Account, access and/or use any material or information from the Websit= e, accept any Prize, or access and/or participate in the Services.
4.1 An Account Holder= may, in the Website Account Settings, exclude themselves from playing for = a definite period of time.
4.2 An Account Holder= who has set a limit as above a) may change or revoke the limit in their Ac= count Settings. Increasing or revoking a limit takes effect 24 hours after = Account Holder has registered the request. Decreasing a limit takes effect = immediately after Website has registered the change. Website shall not acce= pt a wager from an Account Holder contrary to a limit or exclusion set by t= hemselves as above.
4.3 If the Website be= lieves that a player=E2=80=99s gambling activities will cause them financia= l or personal difficulties, the Website reserves the right to close their A= ccount.
4.4 Kindly be advised= that gambling can be addictive. If a player deems to require help to overc= ome any such addiction, they should kindly visit the Responsible Gaming pag= e of the Website.
4.5 For further infor= mation on financial protection please refer to Time-Out, Self-Exclusion and= Financial Protection of Players Section below.
5.1 Time-Out Time-out= enables you to take a short break from playing with us. Once you begin you= r Time-out period, you will no longer be able to deposit, withdraw funds, p= lay or access any of the Website=E2=80=99s products. The available periods = can be found within Account Profile on the relevant section.
Revoking a Time-Out p= eriod can only occur after 24 hours from the initial Time-Out request. Upon= expiration of the Time-Out, your account will automatically be re-activate= d.
5.2 Self-Exclusion Al= ternatively, you may feel you need a longer break from gambling; in that ca= se you can choose to self-exclude for a specific period of time.
Self-exclusion means = that you can choose a more extended period that your account will remain cl= osed. Please contact us only via email and inform us about your decision to= pause your activities at the Website. Upon receipt of an email request for= account closure, the requested account will be placed on our 1st stage, 24= -hr cooling off period which will disable your account, allowing no gamblin= g activity. Once the 1st stage 24-hr cooling off period has passed, while y= our account remained closed, a Customer Support Agent will inform you of th= e available self-exclusions periods. There can be no variations of the pre-= selected time periods. After that and in order to proceed with this process= , we will require an email response from you. If we do not receive a respon= se within a further 24-hrs, your account will be reopened and confirmed by = email. Once you begin your Self-Exclusion period, your account will be disa= bled and you will not be able to deposit or withdraw funds for the period t= he Self-Exclusion is enabled. Upon expiration of the Self-Exclusion, your a= ccount will automatically be re-activated.
5.3 Support and Guida= nce To receive guidance and support about potential gambling issues, please= visit:
GamCare at www.gamcar= e.org.uk or call their confidential helpline on 0808 8020 133 or Gambling T= herapy at www.gamblingtherapy.org There are specific software products avai= lable to assist the customer with the auto-exclusion process, supplied by o= rganisations such as ICRA.
We take all reasonabl= e steps to ensure that the Self-Exclusion procedure is adhered to and we sh= all use all reasonable endeavours to ensure that no promotional material is= sent to customers who have excluded themselves from playing. However, the = customer accepts that we are in no way responsible towards the customer or = any third party if he/she continues to play with any added accounts, in whi= ch he/she has changed any registration details (including cases in which th= e customer opens an account with the same details but inserted differently = in the registration form) or if publicity material is inadvertently forward= ed to him. We also strongly recommend that the Client seeks urgent professi= onal assistance if he/she finds a way to continue playing during the Self-E= xclusion period.
6.1 An "Inactive/Dorm= ant Account" is an Account which has no record of any log-in and/or log-out= for a period exceeding six (6) consecutive months.
6.2 If your Account b= ecomes Inactive/Dormant, we reserve the right to do either, or both of the = below, at our own discretion and without notice:
a) charge a monthly a= dministrative fee of =E2=82=AC10 or the equivalent in another currency (or = the current balance of your account, if less) as long as the balance of you= r account remains positive b) close and suspend your Account, hold your fun= ds (subject to the imposition of the fee mentioned above) and reset your ba= lance to zero.
6.3 Account holders w= ishing to recover funds held in a closed or suspended Inactive/Dormant Acco= unt must contact Customer Service via email. If the account is reactivated,= the remaining balance will be restored.
6.4 Any balance resul= ting from cashback offerings on an Inactive/Dormant Account will expire imm= ediately.
7.1 Subject to the su= b-clauses below and without prejudice to the Website=E2=80=99s right to see= k redress under any applicable legislation, regulation, enactment or policy= , or under any other provision of the Website Rules, the Website shall have= the right to block an Account when a chargeback has been requested in rela= tion to that Account.
7.2 When a Chargeback= has been requested, the Website will send a "Chargeback Notice" to the Acc= ount Holder at the email address mentioned in the Account Holder=E2=80=99s = details, in order to seek confirmation of the Account Holder=E2=80=99s iden= tity and of the payment method used to credit the Account Holder=E2=80=99s = Account any funds entirely unrelated to a chargeback ("Untainted Funds"). In the absence of con= firmation by the Account Holder of the Account Holder=E2=80=99s identity an= d of the payment method used to credit Untainted Funds to the Account Holde= r=E2=80=99s, the Account, following a Chargeback Notice, the Website will s= end two written reminders to the Account Holder at the email available to i= t, each of which will be subject to a processing fee of fifty (50) Euros dr= awn on any Untainted Funds.
a) logged in to their= Account for a period of thirty (30) consecutive months; or b) confirmed to= the Website his identity and the details of the payment method used to cre= dit Untainted Funds to the Account Holder=E2=80=99s Account and then reques= ted a withdrawal; any Untainted Funds on their Account will be treated as t= hey were funds on an Inactive Account and the Website will remit the balanc= e on the Account of the Account Holder.
8.1 An Account Holder= may close their Account at any time by contacting the Website=E2=80=99s Cu= stomer Support using the contact details provided in the footer relevant se= ction on the Website by email. Any funds in the Account will be remitted to= the Account Holder.
8.2 Should an existin= g Account be closed, any obligations already entered into will be honored. 8.3 Account Holders w= ho wish to recover funds held in a closed, blocked or excluded account are = advised to contact Customer Support.
8.4 If you have elect= ed to self-exclude from or to close (for any reason, including among others= for gambling addiction) your Account that you hold with the Website, you a= cknowledge and agree that you are not automatically self-excluded from any = other site/Betbluff that operates under the relevant license as stated unde= r clause 1.1, whether you already hold an Account with any other Betbluff u= nder the relevant license as stated under clause 1.1 (=E2=80=9CAdditional A= ccount(s)=E2=80=9D) or not, during the period you have selected.
8.5 In the event that= you have managed to open or use an Additional Account while you have elect= ed to self-exclude or close your Account, we and/or any Betbluffs that oper= ate under the relevant license as stated under clause 1.1, shall additional= ly be entitled (but not obliged) to suspend any funds you may deposit (or h= ave previously deposited), void any bets and forfeit the winnings in any Ad= ditional Account). Moreover, should you succeed to open an Additional Accou= nt, we and/or any Betbluffs that operate under the relevant license as stat= ed under clause 1.1 will not be liable for any direct or indirect consequen= tial damages that you may suffer.
8.6 For the avoidance= of doubt, in the event that you have managed to open or use an Additional = Account while you have elected to self-exclude or close your Account, neith= er we nor any Betbluffs that operate under the relevant license as stated u= nder clause 1.1, shall be liable to refund to you any funds you may wager i= n any Additional Account during the period you have selected.
9.1 Deposits to and w= ithdrawals from an Account shall at all times be made through a Financial I= nstitution or a Payment Solution Provider. Procedures, Terms and Conditions= , availability, and duration for deposits/withdrawals may vary, depending o= n the time needed for these procedures to be completed, as well as the coun= try where the customer lives in and the Financial Institution that is used.=
9.2 the Website holds= the right to not process a payment if the Account Holder=E2=80=99s identit= y, age and place of residence and proof of funds have not been sufficiently= verified.
9.3 Website may appoi= nt a Payment Solution Provider to act, receive deposits, hold and manage fu= nds, and/or expedite withdrawals, on behalf of the Website.
9.4 Website does not = accept cash funds sent or delivered directly to the Website or a Payment So= lution Provider.
9.5 Website will cred= it to the Account all funds received by the Website from or on behalf of th= e Account Holder, or owned by the Website to the Account Holder.
9.6 Method of payment= /withdrawal from/to the Account.
a) Make deposits to h= is Account with his personal Card or via his personal account created with = one of the Financial Institutions or their licensees. If we detect Account = Holders using funds from other Account Holders or 3rd parties in general (i= ncluding but not limited to receiving funds from 3rd parties on their own p= ayment methods and directly depositing them to their own Account), we reser= ve the right to void any winnings and forfeit any balance (winnings and dep= osits) in your betting account, to terminate the Agreement and/or to suspen= d the provision of the Services or deactivate your account.
b) Request withdrawal= s of funds held on his Account to his personal account created with one of = the Financial Institutions or their licensees.
9.6.2 An Account Hold= er is responsible for providing the Website with the correct details of his= personal account for the purpose of withdrawals from his Account.
9.6.3 An Account Hold= er must not allow third parties to use his Account to make deposits to or w= ithdrawals from his Account.
9.6.4 It is the Accou= nt Holder=E2=80=99s sole responsibility to ensure that he/she complies with= the above provisions.
9.7 Website shall not= accept a wager from an Account Holder unless an Account has been establish= ed in the name of the Account Holder and there are adequate funds in the Ac= count to cover the amount of the wager, or funds necessary to cover the amo= unt of the wager are provided in an approved manner.
a) to debit from an A= ccount a wager made by the Account Holder or an amount the Account Holder i= ndicates they want to wager in the course of a game they are playing or abo= ut to play;
b) to remit funds sta= nding to the credit of an Account to the Account Holder, at the Account Hol= der=E2=80=99s request, in terms of regulation 37 of the Remote Gaming Regul= ations;
c) to pay reasonable = bank charges for deposits received and funds withdrawn; or d) as otherwise = authorised by the Computer Gaming Licensing Act 007 Of 2005.
9.9 The balance of an= Account may turn negative in case of chargeback.
9.10 Withdrawals from= an Account are made through payments addressed to the Account Holder or tr= ansferred to a bank account held in the name of the Account Holder, as advi= sed by the Account Holder. Whenever possible, the Website will restrict wit= hdrawals to be made only to the same account utilised by the Account Holder= to make deposits.
9.11 Depending on the= payment method chosen by the Account Holder, minimum and/or maximum deposi= t limits may apply.
9.11.1 To withdraw an= amount from the account, the Account Holder must complete the following st= eps:
Choose "Withdraw" in = the Account section.
Choose appropriate me= thod of withdrawal.
Provide the required = personal data and indicate the amount.
Press Confirm. A mess= age confirming the withdrawal request will then appear.
The withdrawals will = be remitted only to the same account from which the funds originated. There= can also be limitations for withdrawals. The identity of players must firs= t be verified.
9.12 Website reserves= the right to charge the Account Holder for administrative costs resulting = from withdrawals made by the Account Holder, as indicated on the Website. 9.13 Placing a bet th= rough the Internet may be illegal in the jurisdiction in which an Account H= older is resident and/or domiciled; if so, the Account Holder is not author= ised to use a Card for the purpose of placing a bet.
9.14 The participatio= n of an Account Holder in the Services in a jurisdiction where such partici= pation is prohibited by law shall not affect any stakes or payment made to = and accrued for the benefit of the Website.
9.15 Website, or Gove= rning Authority can monitor or request to review all transactions to preven= t money laundering. All suspicious transactions detected by the Website wil= l be reported to the Governing Authorities.
9.16 All transactions= are checked to prevent money laundering.
9.17 It is the sole r= esponsibility of the Account Holder to pay and proceed with all necessary d= iligence in relation to taxes on any Prize, if and where applicable.
9.18 It is unlawful t= o deposit money from ill-gotten means.
9.19 With Finance / A= ccounting=E2=80=99s Department initiative, users may be redirected for diff= erent payment methods.
10.1 You enter the We= bsite and participate in the Games at your own risk. The Website and the Ga= mes are provided without any warranty whatsoever, whether expressed or impl= ied.
10.2 Without prejudic= e to the generality of the preceding provision, the Website, its directors,= employees, partners, service providers:
10.2.4 Do not warrant= that the software or the Website/Websites is/are fit for their purpose; 10.2.5 Do not warrant= that the software and Website are free from errors;
10.2.6 Do not warrant= that the Websites and/or Games will be accessible without interruptions; 10.2.7 Shall not be l= iable for any loss, costs, expenses or damages, whether direct, indirect, s= pecial, consequential, incidental or otherwise, arising in relation to your= use of the Websites or Your participation in the Games.
10.3 You hereby agree= to fully indemnify and hold harmless the Website, its directors, employees= , partners, and service providers for any cost, expense, loss, damages, cla= ims and liabilities howsoever caused that may arise in relation to your use= of the Website or participation in the Games.
11. Collusion, Cheati= ng, Fraud and Criminal Activity 11.1. The following practices in relation t= o the Services:
a) abuse of bonuses o= r other promotions (as defined in paragraph 11.4)
b) using unfair exter= nal factors or influences (commonly known as cheating)
c) taking unfair adva= ntage (as defined in paragraph 11.4);
d) opening any Duplic= ate Accounts; and/or e) undertaking fraudulent practice or criminal activit= y (as defined in paragraph 11.4), constitute "Prohibited Practices" and are= not permitted. We will take all reasonable steps to prevent and detect suc= h practices and to identify the relevant players concerned if they do occur= .
11.2. You agree that = you shall not participate in or be connected with any form of Prohibited Pr= actice in connection with your access to or use of the Services.
a) We have reasonable= grounds to believe that you have participated in or have been connected wi= th any form of Prohibited Practice (and the basis of our belief shall inclu= de the use by us of any fraud, cheating and collusion detection practices w= hich are used in the gambling and gaming industry at the relevant time); or= b) You have placed bets and/or played online games with any other online p= rovider of gambling services and are suspected (as a result of such play) o= f any Prohibited Practice or otherwise improper activity; or c) We become a= ware that you have "charged back" or denied any of the purchases or deposit= s that you made to your account; or d) You become bankrupt or suffer analog= ous proceedings anywhere in the world, then, (including in connection with = any suspension and/or termination of your account) we shall have the right,= in respect of your account to withhold the whole or part of the balance an= d/or recover from the account the amount of any deposits, pay-outs, bonuses= or winnings which have been affected by or are in any way attributable to = any of the event(s) outlined in this paragraph.
a) A "fraudulent prac= tice" means any fraudulent activity engaged in by you or by any person acti= ng on your behalf or in collusion with you, and shall include, without limi= tation:
fraudulent charge-bac= ks and rake-back activity;
the use by you or any= other person who was participating in the same game as you at any time, of= a stolen, cloned or otherwise unauthorized credit or debit card, as a sour= ce of funds;
the collusion by you = with others in order to gain an unfair advantage (including through bonus s= chemes or similar incentives offered by us);
any attempt to regist= er false or misleading account information;
any actual or attempt= ed act by you which is reasonably deemed by us to be illegal in any applica= ble jurisdiction, made in bad faith, or intended to defraud us and/or circu= mvent any contractual or legal restrictions, regardless of whether such act= or attempted act actually causes us any damage or harm;
b) An "unfair advanta= ge" shall include, without limitation:
the exploitation of a= fault, loophole or error in our or any third party's software used by you = in connection with the Services (including in respect of any game);
the use of automated = players ('bots'), or other 3rd party software or analysis systems; or the e= xploitation by you, of an 'Error' as defined in paragraph 18, in any case e= ither to your advantage and/or to the disadvantage of us or other.
c) Bonus Abuse includ= es, but is not limited to:
i. breach of terms an= d conditions of a bonus, free bets or any other promotional offer ii. the o= pening of multiple accounts to claim multiple bonuses;
iii. all bonuses are = subject to bonus use limitation based on the bonus engine, and, unless stat= ed otherwise, they shouldn't be used more that 6 times per calendar month; = if for any reason a bonus code is used by an individual player over the sta= ted amount, the Company reserves the right to further investigate bonus abu= sing pattern and deduct bonus winnings plus all 3rd-party charges arising f= rom player's activity (payment fees, providers fees, etc)
Where there is a reas= onable suspicion that the Account Holder has committed or attempted to comm= it a bonus abuse, either on their own or as part of a group, company reserv= es the right to:
i. forfeit the bonus = allocated to the Account Holder and any winnings from that bonus, and/or ii= . revoke, deny, or withdraw a bonus offer from the Account Holder, and/or i= ii. block an access to particular products, and/or iv. exclude the Account = Holder from any future promotional offers, and/or v. terminate the Account = Holder=E2=80=99s account with immediate effect.
12.1 Provided that Yo= ur Account does not show that a balance is due to us, You are entitled to c= lose Your Account and terminate the Terms of Use on not less than twenty fo= ur hours=E2=80=99 notice to us at any time, by contacting us through Custom= er Services, details of which can be found in the Contact Us section:
12.1.2 Stating the re= asons why You wish to close Your Account, in particular if You are doing so= because of concerns over the level of Your use of the Services.
We will respond to Yo= ur request, confirming closure of Your Account and the date on which such c= losure will be effective, within a reasonable time, provided that You conti= nue to assume responsibility for all activity on Your Account until such cl= osure has been carried out by us (at which point the Terms of Use shall ter= minate).
12.2 When You request= closure of Your Account under paragraph 12.1, subject to paragraph 12.3, r= eturn any outstanding balance in Your Account to You.
12.3 Upon any termina= tion of Your Account under this paragraph 12 we shall be entitled (without = limiting our rights under paragraph 12.6) to withhold, from the repayment o= f the outstanding balance on Your Account, any funds: (a) pursuant to parag= raph 11 (Collusion, Cheating, Fraud and Criminal Activity); (b) pursuant to= paragraph 20 (Breach of the Terms of Use); (c) as otherwise provided by th= e Terms of Use (including, as appropriate, paragraph 5.4); or (d) as requir= ed by law or regulation.
12.4 When repaying th= e outstanding balance on Your Account, we shall use the same method of paym= ent which You provided upon registration of Your Account, or such other pay= ment method as we may reasonably select.
12.5 Where You have c= losed Your Account, we may in certain circumstances be able to re-open Your= Account with the same account details as before if You request us to do so= . In such circumstances, while Your Account will have the same account deta= ils as before, it will be subject to the Terms of Use which are in force at= the date of any such re-opening and any prior entitlements (including, but= without limitation, to bonuses or contingent winnings) will no longer be v= alid.
12.6 We are, at any t= ime (and notwithstanding any other provisions contained in the Terms of Use= ), entitled to close Your Account and terminate the Terms of Use on written= notice (or attempted notice) to You using Your Contact Details. In the eve= nt of any such termination by us we shall, subject to paragraph 12.7, as so= on as reasonably practicable following a request by You, refund the balance= of Your Account.
12.7 Where we close Y= our Account and terminate the Terms of Use pursuant to paragraph 11 (Collus= ion, Cheating, Fraud and Criminal Activity) or paragraph 20 (Breach of the = Terms of Use), the balance of Your Account will be non-refundable and deeme= d to be forfeited by You to the extent of any claim that we may have agains= t You as at the date of such closure (whether under Your Account, there is = a Duplicate Account or anything similar). Closure of Your Account and Termi= nation of the Terms of Use, other than pursuant to paragraphs 11 or 20 of t= hese General Terms, will not affect any outstanding bets, provided that suc= h outstanding bets are valid and You are not in breach of the Terms of Use = in any way. For the avoidance of doubt, we will not credit any bonuses into= Your Account, nor will You be entitled to any contingent winnings, at any = time after the date on which it has been closed (whether by us pursuant to = the Terms of Use, or in response to Your request).
12.8 The following pa= ragraphs shall survive any termination of the Terms of Use: 19, 20, 21, 22,= 23, 25, 26, 28, 29, 30, 31, 32 and 34 and any other paragraphs which are r= equired for the purposes of interpretation; together with any relevant sect= ions of the Betting Rules, relevant Game Rules and the Additional Terms. SUSPENSION BY US 12.9 We shall be enti= tled to suspend Your Account in the circumstances expressly set out in the = Terms of Use. Upon the suspension of Your Account: (a) no activity shall be= permitted (including deposits, withdrawals, betting or gaming) until the d= ate upon which it is re-activated by us; (b) no bonuses or contingent winni= ngs will be credited to the Account; and (c) we shall address the issue tha= t has given rise to the Account suspension with a view to resolving it as s= oon as reasonably practicable so that the Account can, as appropriate, eith= er be re-activated or closed.
12.10 Website reserve= s the right, in its sole discretion, to void any winnings and forfeit any b= alance (winnings and deposits) in your betting account, to terminate the Ag= reement and/or to suspend the provision of the Services or deactivate your = account if:
i) we identify you ha= ve disguised, or interfered, or taken steps to disguise or interfere, in an= y way with the IP address of any Device used to access our Site (such as us= ing a Virtual Private Network =E2=80=9CVPN=E2=80=9D)
ii) it comes to our a= ttention that the customer used forged documents (photos, scanned documents= , screenshots etc.) during the verification procedure or in any point time = the Agreement is active iii) there is a reasonable suspicion that you have = committed or attempted to commit a bonus abuse, either on your own or as pa= rt of a group iv) you are involved in any fraudulent, collusive, fixing or = other unlawful activity in relation to Your or third parties=E2=80=99 parti= cipation or you use any software-assisted methods or techniques or hardware= devices for Your participation in any of the services provided by the Webs= ite.
12.11 Website reserve= s the right to close down existing accounts without explanation. In this ev= ent, or in the event of an account closure by a customer the full balance w= ill be paid out unless any fraudulent (e.g. Arbitrage, etc.) behavior is su= spected. In case of fraudulent behavior, winnings will be voided and deposi= ts will be refunded after we deduct the corresponding administrative and tr= ansaction fees and any fees that Website is obliged to pay to the competent= authorities due to a customer=E2=80=99s complaint. Website also reserves t= he right to report to the appropriate authorities, if any customer is invol= ved in any form of suspected fraudulent behavior.
12.11.1 As "Sportsboo= k Bonus abuse" the Website refers to the method employed by certain players= to exploit Sportsbook offers to their advantage. In such instances, we res= erve the right to void bets, deduct winnings and remaining funds, or return= the user's initial deposit at the Website's discretion. Indicators that st= rongly suggest a user is abusing our offers through the bonus abuse system = include, but are not limited to, the following:
i) Making only one de= posit to receive the maximum bonus available.
ii) Initiating bettin= g activity with a single or double bet with a stake equal to his deposit pl= us the bonus money.
iii) Commencing betti= ng activity with single bets, with stakes totaling his deposit placed on hi= gh odds selections (average of 2.0 and higher) and wagering the exact amoun= t required to clear the bonus prior to requesting a payout.
iv) Consistent use of= the above-mentioned strategy and otherwise limited engagement with the pla= tform beyond depositing to receive bonuses, suggesting a sole interest in e= xploiting deposit offers.
v) Consistently maxin= g out bets and focusing on the same markets and betting strategy, avoiding = any diversification of the betting portfolio.
vi) Presence of multi= ple accounts associated with the same individual, often used to exploit dep= osit bonuses repeatedly.
In such cases, the We= bsite reserves the right to take appropriate actions to address bonus abuse= , as outlined in our terms and conditions.
12.12 If, in the Webs= ite=E2=80=99s sole determination, the Player is found to have cheated or at= tempted to defraud the Website, in any way including but not limited to gam= e manipulation, using strategies (e.g Martingale, Anti-Martingale system) a= imed at unfaithful winnings or payment fraud, or if he / she makes untrue a= nd / or malicious comments with regard to the Website=E2=80=99s operation i= n any media or forum, or if the Website suspects the Player of fraudulent p= ayment, including use of stolen credit cards or any other fraudulent activi= ty (including but not limited to any chargeback or other reversal of a paym= ent) or prohibited transactions (including but not limited to money launder= ing), the Website reserves the right to publish the Player=E2=80=99s action= s together with his / her identity and e-mail address, as well as to circul= ate this information to banks, credit card companies, and appropriate agenc= ies. Furthermore, the Website may close any accounts and forfeit any accoun= t balances that the Player has with the Website.
We reserve the right = to void and withhold any or all winnings made by any Player, where we have = reasonable grounds to believe that the said Player is acting or has acted i= n liaison with an attempt to defraud or damage the Website and/or the Servi= ces and/or the Platform in any way.
In the interest of da= ta protection, security and avoidance of fraud, the Website does not permit= the use of any communication channels included within the Services and/or = the Platform to offer or promote any offers, products or services (whether = the Player=E2=80=99s or a third party's). The Player is expressly prohibite= d from posting information or contacting our customers to offer or promote = any offers, products or services.
13.1 You are solely r= esponsible for the supply and maintenance of all of Your Access Devices and= related equipment and telecommunications networks and internet access serv= ices that You need to use in order to access the Services. We will not be l= iable in any way whatsoever for any losses caused to You (whether resulting= from loss of service, poor internet connectivity, insufficient bandwidth o= r otherwise) by the internet or any telecommunications service provider tha= t You have engaged in order to access the Services. For the avoidance of do= ubt, the Operator does not make any representation or give any warranty as = to the compatibility of the Services with any particular third-party softwa= re or hardware, including (for the avoidance of doubt) third party analysis= or =E2=80=98Bot=E2=80=99 programmes which promise certain results from any= of the Services.
13.2 Under no circums= tances should You use the Services for any purpose which is or is likely to= be considered to be defamatory, abusive, obscene, unlawful, of a racist, s= exist or other discriminatory nature, or which could cause offence. You mus= t not use any abusive or aggressive language or images, swear, threaten, ha= rass or abuse any other person, including other users, via the Website, or = attempt to pass Yourself off as being any other person, or behave in such a= manner towards any Operator staff used to provide the Services, Customer S= ervices, or any helpdesk or support function which we make available to You= .
13.3 You shall use th= e Website for personal entertainment only and shall not be allowed to provi= de access or reproduce the Website or any part of it in any form whatsoever= without our express consent, including creating links to it.
13.4 You shall be sol= ely liable in respect of any content uploaded by You onto the Website ("Upl= oaded Content") and, in uploading any such content, You represent and warra= nt that:
13.4.1 You have obtai= ned all necessary approvals, consents, licences and permissions required in= respect of the Uploaded Content and that the reproduction of the Uploaded = Content on the Website will not infringe the copyright, trade mark, confide= ntial information or any other intellectual property rights whatsoever of a= ny third party;
13.4.2 The Uploaded C= ontent will not contain any material in breach of paragraph 13.2 or any cod= e in breach of paragraph 13.3;
13.4.3 The Uploaded C= ontent will comply with all laws and regulations (including, in particular,= those relating to data protection and privacy); and
13.4.4 The Operator i= s entitled to use and sub-licence the use of the Uploaded Content at its so= le discretion.
13.5 Any material (ot= her than Software under paragraph 16) downloaded by You from the Website sh= all be downloaded entirely at Your own risk and the Operator shall not be l= iable in respect of any loss of data or other damage caused by any such dow= nload.
13.6 Where we have re= ason to believe that Your use of the Services is in breach of any paragraph= s 13.2, 13.3, 13.4 or 13.5 we shall, without prejudice to any of our other = rights, be entitled forthwith to remove from the Website any offending cont= ent.
14.1 Expressions used= in the betting and gaming industry are numerous. Where appropriate, a glos= sary explaining the meaning of commonly used betting and gaming expressions= is available in the Help section of the Website. Should You be in any doub= t as to the meaning of any expression, You should:
14.1.1 Look up its me= aning in the Help section relating to the event or game You are betting or = gaming on;
14.1.3 Not place any = bet or game on any event until its meaning is understood to Your satisfacti= on, because we cannot accept any responsibility if You place a bet or game = via the products offered via the Services in circumstances where You do not= understand any of the terms involved in or relating to the bet or game. 15. Alternation of The Website 15.1 We may, in our a= bsolute discretion, alter or amend any product or service (including any pr= ices offered) available through the Website at any time for the purpose of = ensuring the ongoing provision of the Website, but without prejudice to any= games and/or bets already in progress at the time of such amendment. From = time to time, we may restrict You from accessing some parts of the Website = for the purpose of maintenance of the Website and/or alteration or amendmen= t of any of the games and/or products available through the Website.
16.1 In order to use = the products offered through the Services, you may be required to download = and install software on to Your Access Device ("Software"). Software may in= clude, but is not limited to: Access Device applications, our download Casi= no and Poker products and any promotional, marketing and/or facility applic= ations, products and software.
16.2 In such circumst= ances, you may be required to enter into a separate agreement with the owne= r or licensor of such Software in respect of Your use of the same (a "Third= -Party Software Agreement"). In case of any inconsistency between the Terms= of Use and any Third-Party Software Agreement, the Terms of Use will preva= il in so far as the inconsistency relates to the relationship between You a= nd the Operator.
16.3 It is Your respo= nsibility to ensure that any Software is downloaded onto Your Access Device= in a manner compatible with Your own Access Device specific set-up. For th= e avoidance of doubt, we shall not be liable to the extent that the incorre= ct downloading of any Software has an adverse effect on the operation of Yo= ur Access Device.
16.4 Notwithstanding = that the Services provided via any Access Device application shall be subje= ct to the Terms of Use, the terms under which any application ("App") is do= wnloaded or installed onto Your Access Device shall be governed by the agre= ement entered into between You and the supplier of the relevant App but, in= case of any inconsistency between the Terms of Use and any such agreement,= the Terms of Use will prevail in, so far as the inconsistency relates to t= he relationship between You and the Operator.
18. IT Failure Where = problems occur in the software or hardware used by us to provide the Servic= es we will take all reasonable steps to remedy the problem as soon as reaso= nably practicable. Where such problems cause a game to be interrupted in ci= rcumstances where it cannot be restarted from exactly the same position wit= hout any detriment to You or other players, we will take all reasonable ste= ps to treat You in a fair manner (which may include reinstating the balance= on Your Account to the position existing following completion of the last = bet or game logged on the Operator=E2=80=99s server immediately prior to th= e occurrence of the problem). Where we have reason to believe that you inte= ntionally made use of a technical error, loophole or error in our or any th= ird party's software, used by you in connection with the Services, to your = advantage or disadvantage, prior of any notification to us, Company does no= t hold any responsibility and reserves the right not to compensate or refun= d players.
18.1 A number of circ= umstances may arise where a bet or wager is accepted, or a payment is made,= by us in error. A non-exhaustive list of such circumstances is as follows:=
18.1.1 Where we misst= ate any odds or terms of a bet or gaming wager to You as a result of obviou= s error or omission in inputting the information or setting up a market, or= as a result of a computer malfunction;
18.1.2.1 In relation = to bets placed prior to an event taking place, the prices/terms offered are= materially different from those available in the general market; or
18.1.2.2 In relation = to any event, the price/terms offered at the time the bet is placed are cle= arly incorrect given the probability of the event occurring;
18.1.3 Where we have = continued to accept bets on a market which should have been suspended, incl= uding where the relevant event is in progress (except where 'Live' bets are= accepted) or had already finished (sometimes referred to as =E2=80=98late = bets=E2=80=99);
18.1.4 Where an error= has been made as a result of a Prohibited Practice under paragraph 11.1; 18.1.5 Where we shoul= d not have accepted, or have the right to cancel or re-settle, a bet pursua= nt to the Betting Rules (for example due to 'Related Contingencies');
18.1.6 Where an error= is made by us as to the amount of winnings/returns that are paid to You, i= ncluding as a result of a manual or computer input error; or
18.1.7 Where an error= has been made by us as to the amounts or the number of free bets and/or bo= nuses that are credited to Your Account, any such circumstances being refer= red to as an "Error".
18.2.1 Correct any Er= rors made on a bet placed and re-settle the same at the correct odds or ter= ms which were available or should have been available through the Operator = (absent the publishing error) at the time that the bet was placed and the b= et will be deemed to have taken place on the terms which were usual for tha= t bet; or
18.2.2 Where it is no= t reasonably practicable to correct and re-settle under 18.2.1 above, to de= clare the bet void and return Your stake into Your Account; or
18.2.3 In circumstanc= es where the Error has resulted from a Prohibited Practice, to take the ste= ps set out in paragraph 11.4.
18.3 Any funds which = are credited to Your Account, or paid to You as a result of an Error shall = be deemed, pending resolution under paragraph 18.2, to be held by You on tr= ust for us and shall be immediately repaid to us when a demand for payment = is made by us to You. Where such circumstances exist, if You have funds in = Your Account we may reclaim these funds from Your Account pursuant to parag= raph 7.4. We agree that we shall use all reasonable endeavours to detect an= y Errors and inform You of them as soon as reasonably practicable.
18.4 Neither we (incl= uding our employees or agents) nor our partners or suppliers shall be liabl= e for any loss, including loss of winnings, that results from any Error by = us or an error by You.
18.5 You shall inform= us as soon as reasonably practicable should You become aware of any Error.=
18.6 Where You have u= sed funds which have been credited to Your Account or awarded to You as a r= esult of an Error to place subsequent bets or play games, we may cancel suc= h bets and/or withhold any winnings which You may have won with such monies= , and if we have paid out on any such bets or gaming activities, such amoun= ts shall be deemed to be held by You on trust for us and You shall be immed= iately repay to us any such amounts when a demand for repayment is made by = us to You.
19.1 Your access to a= nd use of the Services is at Your sole option, discretion and risk. We shal= l not be liable for any attempts by You to use the Services by methods, mea= ns or ways not intended by us.
19.2 We will provide = the Services with reasonable skill and care and substantially as described = in the Terms of Use. We do not make any other promises or warranties regard= ing the Services, or any products or services forming a part of the Service= s, and hereby exclude (to the extent permitted by law) all implied warranti= es in respect of the same (including implied warranties as to satisfactory = quality and/or fitness for Your purpose). In particular, we do not warrant = that the Website will have uninterrupted availability or that it will be fr= ee of bugs, viruses or other errors.
19.3 Save as provided= in our betting rules and subject to paragraph 19.5, our maximum liability = (including that of our group companies, affiliates, officers, directors, ag= ents and employees) arising out of your use of the Services (or any part of= the Services and whether utilising the website), whether such liability ar= ises under breach of contract, tort (including negligence), or otherwise, w= ill be limited to:
19.3.1 Where our liab= ility relates to a bet or stake, the amount of the bet or stake placed by y= ou in respect of which our liability has arisen;
19.3.2 Where our liab= ility relates to the misapplication of funds, the amount of money in your a= ccount that has been misplaced by us; and
19.3.3 In respect of = any other liability of the operator, two thousand EURO (2000 EUR).
19.4 We (including ou= r group of companies, affiliates, officers, directors, agents and employees= ) shall not be liable to you, whether such liability arises in contract, to= rt (including negligence) or otherwise, in respect of any:
19.4.1 Loss of Data; = 19.4.2 Loss of Profits; 19.4.3 Loss of Revenue; 19.4.4 Loss of Business Opp= ortunity;
19.4.7 Any indirect, = special or consequential loss or damage, even where such loss or damage has= been notified to us as being possible, arising out of the Terms of Use or = any use whatsoever by You of the Services.
19.5 Nothing in the T= erms of Use will operate so as to exclude any liability which we may have i= n respect of:
20.1 You will fully i= ndemnify, defend and hold us and our officers, directors, employees, agents= , contractors and suppliers harmless from and against any and all losses, c= osts, expenses, claims, demands, liabilities and damages (including legal f= ees), however caused, that may arise, whether or not reasonably foreseeable= , as a result of or in connection with:
20.1.1 The access to = and use of the Services by You or by anyone else using Your username and pa= ssword; and/or
20.1.2 Any breach by = You of any of the terms and provisions of the Terms of Use.
20.2 Where You are in= breach of the Terms of Use, we may at our sole discretion, prior to any su= spension or termination of Your Account, notify You (using Your Contact Det= ails) that You are in breach, requiring You to stop the relevant act or fai= lure to act, and/or requiring You to put right an act or fault on Your part= and warning You of our intended action if You do not do so, provided alway= s that such notification shall not be a pre-condition to any suspension or = termination of Your Account.
20.3 We have the righ= t to disable any user identification code or password, whether chosen by Yo= u or allocated by us, at any time, if in our reasonable opinion You have fa= iled to comply with any of the provisions of the Terms of Use.
20.4 In addition to a= ny other remedy available, if you breach any of the Terms of Use we shall b= e entitled to recover from your Account any positive balance to the extent = of any amount reasonably claimed against you pursuant to paragraph 20.1. 21. Intellectual Property Rights 21.1 All website desi= gn, text, graphics, music, sound, photographs, video, the selection and arr= angement thereof, software compilations, underlying source code, software a= nd all other material forming part of the Services are subject to copyright= and other proprietary rights which are either owned by us or used under li= cence from third party rights owners. To the extent that any material compr= ised within the Services may be downloaded or printed then such material ma= y be downloaded to a single device only (and hard copies may be printed) so= lely for Your own personal, non-commercial use.
21.2 Under no circums= tances shall the use of the Services grant to You any interest in any intel= lectual property rights (for example copyright, know-how or trademarks) own= ed by us or by any third party whatsoever, other than a personal, non-exclu= sive, non-sub-licensable licence to use such intellectual property rights i= n connection with Your personal, non-commercial use of the Services pursuan= t to the Terms of Use.
21.3 No rights whatso= ever are granted to use or reproduce any trademarks or logos which appear o= n the Website except as specifically permitted in accordance with the Terms= of Use.
21.4 You must not all= ow any other person to copy, store, publish, rent, licence, sell, distribut= e, alter, add to, delete, remove or tamper with the Website or any part of = it in any way or directly or indirectly disrupt or interfere (or attempt to= disrupt or interfere) with or alter the Website, other than in the course = of viewing or using the Website in accordance with the Terms of Use.
21.5 All intellectual= property rights in the name of =E2=80=9CThe Website=E2=80=9D, the logos, d= esigns, trademarks and other distinctive Betbluff features of the Operator = and any content provided by the Operator or any third party for inclusion o= n the Website vest in the Operator or the applicable third party. You agree= not to display or use such logos, designs, trademarks and other distinctiv= e Betbluff features in any manner without our prior written consent.
21.6 =CE=A4he informa= tion contained in any form of written communication between the Company and= You, including any attachments, are strictly confidential, it may be legal= ly privileged, or otherwise protected from disclosure and are intended sole= ly for the addressee. =CE=A5ou are strictly prohibited to use, copy or disc= lose this information to any other person or take any action in reliance of= this transmission.
22. Viruses, Hacking = and Other Offences 22.1 You shall not: 22.1.1 Corrupt the Website;
22.1.2 Attempt to gai= n unauthorised access to the Website, the servers on which the Website is s= tored or any server, computer or database connected to the Website;
22.1.3 Flood the Webs= ite with information, multiple submissions or "spam";
22.1.4 Knowingly or n= egligently use any features which may affect the function of the Website in= any way for example (but not limited to) releasing or propagating viruses,= worms, trojans, logic bombs or similar material that is malicious or harmf= ul;
22.1.5 Interfere or t= amper with, remove or otherwise alter in any way, any information in any fo= rm which is included on the Website;
22.1.6 Attack the Web= site via a denial-of-service attack or a distributed denial-of-service atta= ck. We will report any suspected breach of the Computer Misuse Act 1990 to = the relevant law enforcement authorities, as well as with Interpol and we w= ill co-operate with those authorities by disclosing Your identity to them. = In the event of such a breach, your right to use the Website will cease imm= ediately.
22.2 We will not be l= iable for any loss or damage caused by a distributed denial-of-service atta= ck, viruses or other technologically harmful material that may infect Your = Access Device and related equipment, computer programs, data or other propr= ietary material due to Your use of the Website or to Your downloading of an= y material posted on such Website, or on any website linked to the Website.=
23.1 All information = on Your Account held by us is securely stored and remain confidential excep= t where otherwise stated in the Terms of Use (including, for the avoidance = of doubt, the Privacy Policy).
23.2 We are required = by law to comply with data protection requirements in the way in which we u= se any personal information collected from You in Your use of the Services.= We therefore take very seriously our obligations in relation to the way in= which we use Your personal information.
23.3 Prior to Your us= e of and when You use the Services it will be necessary for us to collect c= ertain information about You, including Your name and date of birth, Your C= ontact Details, and may also include information about Your marketing prefe= rences (all of which shall be known as "Your Personal Information").
23.4 By providing us = with Your Personal Information, you consent to our processing Your Personal= Information, including any of the same which is particularly sensitive: 23.4.1 For the purposes set out in the Terms of Use (includin= g the Privacy Policy); and 23.4.2 For other purp= oses where we need to process Your Personal Information for the purposes of= operating the Services, including by sharing it with our service providers= and agents for these purposes, for example to our providers of postal serv= ices, marketing services and Customer Services agents. We may also disclose= Your Personal Information in order to comply with a legal or regulatory ob= ligation.
23.5 We may retain co= pies of any communications that You send to us (including copies of any ema= ils) in order to maintain accurate records of the information that we have = received from You.
24.1 The Website uses= 'cookies' to track Your use of the internet and to assist the functionalit= y of the Website. A cookie is a small file of text which is downloaded onto= Your Access Device when You access the Website and it allows us to recogni= se when You come back to the Website. We use cookies for the operation of t= he Website, including (for example) to allow You to remain logged in as You= browse between, and use Your Account to bet on or play games on, different= parts of the Website. We also use cookies for our own analytical purposes = so that we can identify where customers have encountered technical problems= on the Website, and therefore help us improve our customers=E2=80=99 exper= ience.
25.1.1 The acceptance= or settlement of a bet made through the Services if raised more than thirt= y (30) days after the date of the original transaction; and
25.1.2 Any game playe= d using the Services if raised more than twelve (12) weeks after the date o= f the relevant transaction or gameplay.
25.2 Should You wish = to make a complaint regarding the Services, as a first step You should, as = soon as reasonably practicable, contact Customer Support Services about You= r complaint, which will be escalated as necessary within our Customer Suppo= rt Services team until resolution.
25.3 If there is a di= spute arising from the Terms of Use which cannot be resolved by Customer Se= rvices having been escalated in accordance with paragraph 25.2, You can req= uest that the matter be addressed by a manager or supervisor. We will endea= vor to resolve the matter to your satisfaction either immediately or by con= tacting You subsequently.
25.4 You acknowledge = that our random number generator will determine the outcome of the games pl= ayed through the Services and You accept the outcomes of all such games. Yo= u further agree that in the unlikely event of a disagreement between the re= sult that appears on Your screen and the game server used by the Operator, = the result that appears on the game server will prevail, and You acknowledg= e and agree that our records will be the final authority in determining the= terms and circumstances of Your participation in the relevant online gamin= g activity and the results of this participation.
25.5 When we wish to = contact You, we may do so using any of Your Contact Details. Notices will b= e deemed to have been properly served and received by You immediately after= an email is sent or after we have communicated with You directly by phone = (including where we leave You a voicemail), or three days after the date of= posting of any letter. In proving the service of any notice, it will be su= fficient to prove, in the case of a letter, that such letter was properly a= ddressed, stamped and placed in the post; in the case of an email, that suc= h email was sent to the specified email address (if any) in Your Contact De= tails at the time that any such email was sent.
25.6 the Company rese= rves the right to deduct administrative and transaction fees and any fees t= hat the Company is obliged to pay to the competent authorities due to a cus= tomer=E2=80=99s complaint to our regulators or any other third party compet= ent of publishing such complaints.
26.1 We reserve the r= ight to transfer, assign, and sublicense or pledge the Terms of Use (an "as= signment"), in whole or in part, to any person without notice to You, provi= ded that any such assignment will be on the same terms or terms that are no= less advantageous to You.
26.2 You may not assi= gn, sublicense or otherwise transfer in any manner whatsoever any of Your r= ights or obligations under the Terms of Use.
27.1 We will not be l= iable or responsible for any failure to perform, or delay in performance of= , any of our obligations under the Terms of Use that is caused by events ou= tside our reasonable control, including (without limitation) any telecommun= ications network failures, power failures, failures in third party computer= (or other) equipment, fire, lightning, explosion, flood, severe weather, i= ndustrial disputes or lock-outs, terrorist activity and acts of government = or other competent authorities (a "Force Majeure Event").
27.2 Our performance = is deemed to be suspended for the period that the Force Majeure Event conti= nues, and we will have an extension of time for performance for the duratio= n of that period. We will use our reasonable endeavors to bring the Force M= ajeure Event to a close or to find a solution by which our obligations may = be performed despite the Force Majeure Event.
28.1 If we fail to in= sist upon strict performance of any of Your obligations or if we fail to ex= ercise any of the rights or remedies to which we are entitled, this shall n= ot constitute a waiver of such rights or remedies and shall not relieve You= from compliance with such obligations.
28.2 A waiver by us o= f any default shall not constitute a waiver of any subsequent default.
28.3 No waiver by us = of any of the provisions of the Terms of Use shall be effective unless it i= s expressly stated to be a waiver and is communicated to You in writing in = accordance with paragraph 25 (Complaints and Notices) above.
29.1 If any of the Te= rms of Use are determined by any competent authority to be invalid, unlawfu= l or unenforceable to any extent, such term, condition or provision will to= that extent be severed from the remaining terms, conditions and provisions= which will continue to be valid to the fullest extent permitted by law. 29.2 In such cases, t= he part deemed invalid or unenforceable shall be amended in a manner consis= tent with the applicable law to reflect, as closely as possible, the Operat= or=E2=80=99s original intent.
30.1 The Terms of Use= and any document expressly referred to in them represent the entire agreem= ent between You and us and supersede any prior agreement, understanding or = arrangement between You and us, whether oral or in writing.
30.2 We each acknowle= dge that neither of us has relied on any representation, undertaking or pro= mise given by the other or implied from anything said or written in negotia= tions between us except as expressly stated in the Terms of Use.
30.3 Neither party sh= all have any remedy in respect of any untrue statement made by the other, w= hether orally or in writing, prior to the date of the contract (unless such= untrue statement was made fraudulently) and the other party=E2=80=99s only= remedy shall be for breach of contract as provided in the Terms of Use. 31. Third Party Rights 31.1 With the excepti= on of the Operator=E2=80=99s Group companies, unless these Terms of Use exp= ressly state otherwise:
31.1.1 A person who i= s not a party to these Terms of Use has no right to enforce any of the term= s under the Contracts (Right of Third Parties); and
31.1.2 If a person wh= o is not a party to these Terms of Use is stated to have the right to enfor= ce any of its terms under the Contracts (Rights of Third Parties), we may r= escind or vary these Terms of Use at our sole discretion (and any documents= entered into pursuant to or in connection with it) without Your consent or= the consent of that person.
32.1 These Terms of U= se shall (subject to paragraph 23.2) be governed by and interpreted in acco= rdance with the Anjouan laws and legislations.
32.2 The courts of Co= sta-Rica shall have non-exclusive jurisdiction over any disputes arising ou= t of the Terms of Use.
33. Links Where we pr= ovide hyperlinks to other websites, we do so for information purposes only.= You use any such links at your own risk and we accept no responsibility fo= r the content or use of such websites, or for the information contained on = them. You may not link to this site, nor frame it without our express writt= en permission.
34.1 The betting comp= any accepts bets on the outcome of sporting and other events with a deliber= ately unknown result, including the use of telecommunication networks.
34.2 Every time the c= lient=E2=80=99s application is downloaded, regardless the use of the media = resource (via Internet or mobile services), by opening an account and/or us= ing an existing account, betting or participating in any games, taking any = prize, the client confirms his agreement with the current version of the Ru= les and the obligation to act in accordance with these Rules. Anytime a use= r downloads the client=E2=80=99s application, registers an account, uses an= existing account, bets on any games, takes any winnings, etc., this signif= ies the User=E2=80=99s agreement and obligation to act in accordance with t= he current rules.
34.3 the Company has = the right to make any changes and additions to the rules set forth herein, = the provisions and procedures of payments without an individual prior writt= en notice. Users are notified about this with appropriate announcements. Th= e conditions of previously staked (placed) bets remain unchanged, and bets = which are accepted are subject to the posted rules at the time of acceptanc= e.
34.4 the Company rese= rves the right to refuse service to any person without disclosing the reaso= n(s).
35.1 the Company does= not bear any responsibility for any losses or damages claimed as resulting= from the use of this site or from its content. This provision equally appl= ies to the use or misuse of the content of the site by any person, inabilit= y to access the site or use it, to delay in functioning or transmission of = data, failures in communication lines, any errors, misprints or omissions i= n the content of the site.
35.2 Loading photos a= nd video from the website or its sub-sites is permitted only for private us= e. Publication, transmission or reproduction of this data for any other pur= pose is strictly prohibited.
35.3 the Company moni= tors traffic of its website actively, and reserves the right to block acces= s in cases of suspected automated betting (bots).
36. Glossary 36.1 Bas= ic terms accepted in this edition of the rules: "Single" =E2=80=93 a bet on= a single event;
"Multiple" or "Expres= s" =E2=80=93 this is a bet on the outcome of several different events simul= taneously. When you place a bet on the outcome of two or more events (for e= xample, two different football matches), you can unite them in "Multiple" b= et. To win a Multiple bet it is necessary for you to not have any failed pr= edictions (losses) on any of the outcomes which are included in the Multipl= e bet. Loss on one of the outcomes of a Multiple bet means loss of the enti= re bet. Winnings of the Multiple bets are equal to the product of the bet a= mount at the coefficients of played outcomes included in the Multiple bet (= if on one of the outcomes included in the Multiple bet occurs a return, the= n the coefficient on it equals 1).
"System" =E2=80=93 a = combination of "Multiple" bets on a particular set of events. Each combinat= ion of the System is calculated as a separate Multiple bet. To win in the S= ystem Bet it is sufficient that the indicated number of predictions of the = total number is correct (it is defined by name, for example, in the system = =E2=80=9C3 of 4=E2=80=B3 it is necessary that 3 of the 4 predictions prove = correct, for =E2=80=9C5 of 7=E2=80=B3 it is necessary properly to predict t= he outcome of the five events of 7 options, etc.). It must be taken into ac= count that because of the fact that only a part of the total bet amount is = specified on each of the multiple of the system bet (proportional to the nu= mber of options) then the winnings by such a system bet will be less than t= he possible general winnings by the multiple bet. In some cases, when not a= ll outcomes are predicted, the amount of winnings may be less than the amou= nt of the bet, but in contrast to Multiple bets, a part of the amount will = be offset on account of correctly predicted outcomes.
"Chain" =E2=80=93 bet= which is a combination of "Single" bets which are independent from each ot= her. The indispensable condition is a winning of the first event. The proce= dure of chain calculations depends on the order of the bets specified parti= cularly in the coupon. After the first event, wins the amount equal to the = bet for the second event would eliminated, and the added amount is a "Chain= " balance. If the next event loses, the amount of the "chain" balance is us= ed. Each next event is calculated on the same principle. If the amount in t= he "chain" balance is less than the amount of the first single bet, in the = next event a single bet is calculated starting with sum that is left on the= balance. If there is no money left on the "chain" balance the chain is int= errupted and the bet is lost. In case of win, the winning amount depends on= the number of events won and their coefficients.
"Handicap" =E2=80=93 = the advantage or the leeway of the entrant of competition, expressed in goa= ls (points) sets, etc., which is provided by the bookmaker=E2=80=99s office= to the entrant with bets riding on it. The result of the event subject to = the handicap is determined in this way: The Handicap given to the entrant i= s added to the corresponding result shown by the entrant in the competition= . If the results thus obtained are in favour of the chosen entrant, he is c= onsidered to be the winner, and the bets on his win subject to the handicap= win. Payments are carried out with the coefficient of winnings indicated i= n the description of bets. If the result is in favour of the opponent =E2= =80=93 the bets are lost. If the result subject to the handicap is a draw, = then the coefficient of winnings under such a result will be equal to 1 (re= turn of the bet);
37.1 The values of th= e parameters (including handicaps, totals) and coefficients of the events s= pecified in the line of the current day may change after any bet, but condi= tions before bets are the same, except in cases of technical and obvious mi= stakes in the line.
37.2 Only the amount = confirmed and registered by the Company is accepted as the betting amount. 37.3 The User is the = only person who is responsible for the bet. Once a bet is made and its acce= ptance is confirmed, it cannot be changed or cancelled by the User. the Com= pany does not provide any guarantees with respect to the =E2=80=9Clost=E2= =80=9D or =E2=80=9Cdouble=E2=80=9D bets made by customers. Please carefully= check all the bets you have made.
37.4 Loss of your pas= sword cannot be a reason for the withdrawal rates or cancellation of the re= quest for payment of winnings.
37.5 A bet is accepte= d as soon as it is confirmed by the Company. All accepted bets are displaye= d in the =E2=80=9CBet History=E2=80=9D. In some cases, there may be a delay= until a bet is listed in your history. In case of any dispute the time whe= n the bet was registered in the system of the Company is considered to be i= ts true submission time. If the User did not receive any notification about= the acceptance of the bet, the rate is still considered to be accepted if = it is displayed in the =E2=80=9CBet History.=E2=80=9D
37.6 Failures of comm= unication or other technical failures in customer communications are not a = reason for the cancellation of a bet if the bet has been registered on the = server.
38.1 Website is not r= esponsible for the accuracy, completeness and timeliness of the proposed in= formation services, including data on Live events and mailing services.
38.2 Website makes ev= ery effort to ensure the information on Live events (such as results, the t= ime of a game and the statistics of teams /players) is correct. However, th= is information is displayed only for information purposes. the Company is n= ot responsible for any errors in this data.
38.3 Website is not r= esponsible and does not accept any claims regarding the accuracy of the tra= nslation from foreign languages of team names and the names of the players.=
38.4 If in the indica= ted event/match more than one member with the same surname is present and d= uring bet acceptance the full name of the athlete or other features identif= ying them uniquely have not been indicated, all bets are refundable.
38.5 If in the name o= f the match or in the name of the position one or more entrants are indicat= ed in the line incorrectly (except for errors in translation), that is if t= he other team/entrant of represented tournament is indicated instead of the= necessary one, all the bets on that event are recognized as invalid and a = return is made. Only the Website has the right to determine the events belo= nging to this category.
38.6 In cases when th= e specific details of the team such as a particular age group (for example = under 18s/under 21s/youth teams), gender (women) or the status of the team = (reserve) are not indicated on the line resulting in the marking of the oth= er team in the line instead of the declared one, all bets on this match are= refundable. In other cases when incomplete name or possible grammar errors= are indicated in the line, all bets remain in force. If the gender of team= s is not indicated in the line, it is considered that the gender of teams i= s male. In case women=E2=80=99s teams are participating in a match it is ne= cessary to have a detailed indication about it in the line otherwise bets o= n this match are a subject to return.
38.7 Date and time in= dicated in the line are the date and time of discontinuation of bets=CB=88 = acceptance on the event (except for Live events) and do not necessarily coi= ncide with the date and time of the actual start of the event. The actual t= ime of the event while counting the bets is considered as the time of the s= tart of the event, which is determined based on the official documents of t= he organization conducting the competition, as well as the Website=E2=80=99= s data.
38.8 If the place of = conducting a meeting is not indicated in the line, in the list of events th= e host of the field is indicated firstly, except for competitions of Americ= an types of sports. All the information contained in the =E2=80=9Ccap=E2=80= =9D to a particular sport, carries an ancillary character. Possible errors = in the given information are not a ground for the return of bets.
38.9 On acceptance of= bets for Live Events there is a set delay, the value of which may vary dep= ending on the sport, market, and other features, and it is determined exclu= sively by the Company for security and protection from subsequent bets.
38.10 For clients=E2= =80=99 convenience, taking into account the specificity of Live Events in w= hich coefficients change very often, a client can choose one of the followi= ng options: to =E2=80=9CAccept all changes in the coefficients=E2=80=9D, = =E2=80=9CAccept only marked-up bets=E2=80=9D or =E2=80=9CDo not accept bets= if the coefficients change,=E2=80=9D which determines respectively whether= the bet is accepted if during the time of its arrangement the coefficient = changes, at any changes of it, or just in the case when the changed bet exc= eeds the estimated coefficient of the bet of the client.
38.11 Incorrectly ind= icated date of the conducted match is not grounds for cancellation of the b= et.
38.12 If the match be= gan from the moment at which it was previously interrupted, and in the line= , that was not stipulated, the bets are refundable.
39.1 In "Multiple" an= d "System" bets it is forbidden to include different events that relate to = the same match, not even the ones which are interdependent directly. If in = such bets any events that relate to the given match were included, this bet= is refundable, even if the computer program accepting the bets did not blo= ck this bet during its submission. Website reserves the exclusive right to = determine whether the events are connected.
39.2 In the game on o= utput-absence from the group in "Multiple" and "System" bets it is allowed = only to bet on one team from the given group. If in such bets the qualifica= tion or non-qualification of the teams from the same group were included th= en the given bets are refundable, even if the computer program accepting th= e bets did not block this bet during its submission. Website reserves the u= nique right to decide whether to accept bets on the position of qualify or = not qualify in "Multiple", "System" and in "Single" bets.
40.1 Website is not r= esponsible for errors in typing, transfer or counting of bets. In particula= r, Website reserves the right to correct obvious errors made while entering= information on betting coefficients and/or calculation of the amounts at t= he bets (for example, errors in the coefficients indicated in teams incorre= ctly, incorrectly indicated events, etc.), or declare invalid the correspon= ding bets even after completion of the event. In the cases of correcting ob= vious errors bets are returned. The most common types of technical errors a= re the following:
40.1.1 Errors of inpu= t of coefficients =E2=80=93 when the coefficient (or the setting of the han= dicap/total, etc.) is displayed without a separator (dot) or with any addit= ional number.
Example: instead of t= he coefficient 1.8, 18 is displayed, instead of 2.3, 23 is displayed, inste= ad of 3.0, 30 is displayed etc.
40.1.2 =E2=80=9CMirro= r Errors=E2=80=9D =E2=80=93 when the coefficients for players are displayed= in a diametrically opposite manner. In this case, the favourite of the gam= e (including current favourite of the live event) is displayed by a coeffic= ient exceeding the coefficient of the outsider of the given event.
40.1.3 Writing errors= =E2=80=93 if all the coefficients are indicated correctly, however, teams = are written in an incorrect order (usually occurs for events taking place o= n a neutral field).
40.2 Website reserves= the right to cancel the bets made on deliberately incorrect coefficients a= nd obvious errors. The customer will be informed about changes in the balan= ce immediately.
40.3 Website reserves= the right to cancel the bets even after the end of the event if these bets= are won by the User as a result of a technical failure or an obvious error= .
40.4 In cases when du= e to technical reasons the User=E2=80=99s bets were not provided with the n= ecessary amount of funds in the account, the bets are considered as invalid= .
40.5 In case of mista= kenly having credited the means to the customer=E2=80=99s account the latte= r shall immediately notify the Website about the mistake. If due to an erro= r a negative balance has been formed with the client, the betting company h= as the right to cancel the uncalculated bets despite the fact that they wer= e made before the error occurred.
40.6 Website reserves= the right to oblige the User to accept liability for any damage caused to = it if the user used a technical or administrative error intentionally when = making a deposit and/or during the receipt of money on the account.
41.1 Website does not= accept any bets or provide services to customers on credit. All bets must = be confirmed with funds existing in the account of the User.
42.1 Website states e= xplicitly that bet placement and betting organization, as well as participa= tion in sports betting, multiplayer poker, casino games and lottery style g= ames may be restricted by law or even prohibited in some countries. Such re= strictions or prohibitions may be imposed even if the Company obtained the = necessary permission (license for betting or organizing gaming) to place be= ts and for betting organizations. The User should note that if the placemen= t of bets or participation in sports betting, multiplayer poker and games s= uch as lotteries is prohibited or permitted only under certain conditions, = which are not followed, the responsibility for any harm caused by this, res= ts solely with the User. The client must also take note that the Website is= not required to provide clients with information, instructions and warning= s in a wider range than in the present paragraph. In particular, the Websit= e is not liable for damages suffered by the User due to the violation of th= e relevant legislative prohibitions functioning in his/her country.
42.2 By rating or par= ticipating in the games, the User confirms that he has reached the lowest a= ge of consent set by the law of his country, and confirms his/her capacity = to enter into the agreement with the Website. In case of non-fulfilment of = these requirements the User=E2=80=99s account will be closed and necessary = measures will be applied.
42.3 The User agrees = that his personal information, provided to the Website during the pool bett= ing, games in multiplayer poker, casino games and games such as lotteries, = as well as in any other game, is stored and used by automatic means.
42.4 By registering, = the User confirms the exclusive intellectual property of the Website=E2=80= =99s regulations, as well as the system controlled by them.
42.5 Website reserves= the right to inform Users about special promotions and new products by tel= ephone and e-mail.
42.6 Legal relations = between the User and the Website are a subject to the laws of Costa-Rica an= d are regulated by it with the exception of the appropriate legal rules of = international private law. The place of performance of all obligations for = betting and gaming, as well as at the appropriate bets, is Costa-Rica. All = disputes arising over or regarding bets made by customers are resolved if i= t does not contradict the law, by the court in Costa-Rica, which has the re= levant territorial and subject matter jurisdiction.
42.7 Website expressl= y states that it does not provide users with any advice (consultation) on t= ax matters and/or legal matters.
42.8 No disputes abou= t the bets can lead to a lawsuit, legal action or claims on bookmaker licen= ses if the Company complies with the provisions of arbitration.
42.9 In case of any c= laims and disputes from the Users=E2=80=99 side and people representing the= ir parties, the Company=E2=80=99s liabilities are limited by the size of be= ts or its possible winnings.
42.10 In case of any = disputes or claims the database of the Website has priority over any other = data.
42.11 If there is dis= crepancy between the English version of these rules and the translation int= o another language, the English version is considered to be the correct one= .
42.12 Any matters of = dispute including claims about the results of the event are accepted to be = reviewed by the bookmaker=E2=80=99s office within 5 days of the end of the = sporting event.
42.13 The Website doe= s not hold Users=E2=80=99 funds in segregated or separately protected bank = accounts. It is important for the User to understand that deposits are not = held in banks and no interest is accrued upon them.
43.1 The Website has = the right not to accept bets from any person without giving any reason and = reserves the right to close or temporarily block the accounts of individual= Users without prior notice.
43.2 The minimum and = maximum size of bets for all sporting events is defined by the bookmaker=E2= =80=99s office and is a subject to changes without prior written notice. In= addition, the Website reserves the right to impose special restrictions on= the accounts of individual Users.
43.3 The Website does= not recommend two or more Users placing bets from one IP-address (from the= same computer or the same local area network) in order to avoid suspicion = of collusion (cheating). In such cases it is necessary to reconcile the pos= sibility of the game with the Company by explaining the circumstances. the = Company has the right to block the account of such a User and ask them to s= end the documents verifying their registered identity.
43.4 Winnings are pai= d only within the maximum limits of the Company. If the Customer has made a= bet and the winnings exceed the maximum, the Company will not pay any amou= nt of money exceeding the maximum limit. The maximum winnings in Horse raci= ng bets, per bet are limited to 1000 EURO/GBP/USD etc.
43.5 Results for spor= ts statistics are published on the official website of the Company, the Com= pany, within 3 days of the end of a sporting event.
43.6 The Website rese= rves the right to cancel repeated and duplicates bets on sportsbook, horse = racing and greyhound racing when these are placed on the same event/market.= In such cases, only the first bet will count.
44.1 Bets placed afte= r the start of the event, except the bets for Live Events, in all cases, ar= e invalid and are returnable, and are excluded from the "Multiple" and "Sys= tem" bets. Any bet (including bets for Live Events) made on an event, the r= esult of which is already known by the time of betting, is considered inval= id and will be refunded.
44.2 If the User wish= es to challenge the time of the start of the event, he must provide an offi= cial document (or a link to the website of regulatory bodies of the given e= vent) which confirms the actual time of the start of the match on which the= given bet was made.
44.3 If disputes aris= e regarding the time of the start of the event, if the official regulatory = bodies of the appropriate tournament/event do not provide (or lack) such in= formation, the Website=E2=80=99s information about the event=E2=80=99s star= t time is considered the only correct one while calculating the bets.
44.4 If the event and= market is covered for Live Betting then bets will stand at the revised pri= ce at the time the bet was placed (where a revised price is deemed less tha= n 1.01 then bets will be void), unless the outcome is already known in whic= h case such bets will be void.
44.5 If the event or = market is not covered for Live Betting then the bet will stand as long as t= he selected participant or team has not gained a material advantage (e.g. a= score, sending off for the other team etc). Where a material advantage has= been gained the Company reserves the right to void the bet, win or lose. A= ny bet placed where the outcome is already known, including Live Betting, w= ill be made void.
45.1 If a "return" is= declared about a bet, such bet is considered as won with the coefficient o= f 1. In case of "Single" bets this means that the User will get back the am= ount of money placed on this bet. In the case of "Multiple" or "System" bet= s the total coefficient will be changed accordingly (in the event, where a = return occurs, the coefficient will get the value 1, the coefficients on th= e remaining events will remain unchanged, and the final coefficient will be= counted according to a similar scheme; only the coefficient of the outcome= of the event, on which a return was given =E2=80=93 one of the factors (mu= ltipliers) of the final coefficient of "Multiple" or "System" =E2=80=93 wil= l get the value 1).
45.2 If as a result o= f the match the total number of scored goals is equal to the total of the b= et and among the proposed outcomes of the given total bets there has not be= en the option equal =E2=80=A6 (the indicated number) of goals, a return is = made. Similarly, for the individual totals, totals of the player, totals of= cards/corners /dismissals, fouls and other parameters if the final value o= f the match and the proposed parameter of the total are equal a return is m= ade.
46.1 The User is resp= onsible for maintaining the confidentiality of any information related to t= heir account, and shall take all measures to prevent the use of personal ac= counts by unauthorized people. Any operations confirmed by the username and= password of the account holder shall be valid and have legal force.
46.2 If the User susp= ects that his username and password are known to a third person, they have,= at any time, the right to send a request to the Company to block the accou= nt temporarily until all circumstances are clarified.
46.3 To ensure the se= curity of personal data of Users, the Website communicates with Users via t= he e-mail that was indicated by the User during registration.
46.4 The User is resp= onsible for maintaining the confidentiality of any information related to t= heir e-mail, and shall take all measures to prevent the use of e-mail addre= ss by third parties. Website is not responsible for any loss or damage resu= lting from the connection between the bookmaker office and the User using a= registered e-mail address.
47.1 In case of possi= ble interference in the match result and the formation of the coefficients = for the match (including cases of suspicion in match-fixing), the Website r= eserves the right to suspend the payments on this event or to cancel the be= ts on this match, as well as hand over the information on relevant side to = the appropriate authorities for further investigation and prevention of sim= ilar incidents.
47.2 Website reserves= the right to suspend the payment of the bets and refund the bets on this p= articular event, if there are solid grounds to believe this match was negot= iable. Such grounds may be based on the size, number and nature of the bets= made by one or all of the possible methods of betting.
The decision of the g= overning bodies of relevant federations and regulatory bodies are also take= n into account. In such cases the Website reserves the right to hand over t= he information on related parties to the governing bodies for further inves= tigation and preventing similar incidents.
48.1 In cases when th= e match is transferred to a neutral field (NF) bets will be valid. They are= refundable in cases when the match is transferred to the opponent=E2=80=99= s field. In cases where the teams are from the same city and are transferre= d to another field, bets are valid and are not refundable. In international= matches, the refund of bets is made only when the match transfers to the f= ield of an opposition country.
49.1 An event is cons= idered interrupted if there was no play for an indispensable amount of play= ing time specified according to the rules of the Website, even if the resul= t of the event that was interrupted is later confirmed to be final.
49.1.1 The matches ar= e considered to have taken place, if they have been interrupted, but not fi= nished in the time-frame specified in points 6 and 7 and if the played time= is the following:
Soccer =E2=80=93 90 m= in.
Futsal =E2=80=93 30 m= in.
Basketball NBA (Natio= nal Basketball Association) =E2=80=93 40 min.
Eurobasketball =E2=80= =93 35min.
Hockey NHL (National = Hockey League) =E2=80=93 54 min.
Bandy =E2=80=93 60 mi= n.
Eurohockey =E2=80=93 = 50 min.
49.2 For interrupted = events recognized as cancelled, unless otherwise stipulated in the rules on= sports, all bets are refundable, except for ones for which the result is e= xactly defined at the time of the stoppage of the event. For interrupted ev= ents bets on the relative performance time (periods, etc.) are a subject to= unconditional return.
50.1 If the start tim= e of the event has been changed and otherwise is not stipulated in the rule= s of sports, all bets on the event are refundable.
50.2 During a game in= volving qualification to the next round, in cases of transferring the game = period onto subsequent days, or changes of the field, the bets remain valid= . If the "qualification" of the team which goes to the next round later has= been cancelled for any reason, the cancellation is disregarded, and the pa= yment is made according to the results of the played matches. If the second= match did not take place or was interrupted, then all bets on it, includin= g the qualification, are refundable. Payments on the qualification are made= only at bets made before the first match. If none of the matches have take= n place, the bets will be refunded.
51.1 Website validate= s the results on the basis of official reports and alternative sources of i= nformation (including videos of the event) after finishing the event. In ca= se of discrepancy of results from different sources of information, as well= as in the case of their obvious mistakes the final decision to determine t= he results lies with the Company.
51.2 All Users=E2=80= =99 inquiries regarding the correctness of the results of the Website, shou= ld be based only on the basis of official sources of information (websites = of regulatory bodies for these championships). Information from other sourc= es cannot be considered a basis for the reviewing/reappraisal of bets.
51.3 Valid (factual) = results are considered to be the results, which are announced on the basis = of official reports or other sources of information, right after the end of= the event.
The following officia= l sources are used:
www.uefa.com =E2=80= =93 Champions League, UEFA Cup, Selected matches and Europe Championship (s= occer)
www.fifa.com =E2=80= =93 Confederation Cup, Selected matches and World=E2=80=99s Championship (s= occer)
www.bundesliga.at =E2= =80=93 Soccer Austria www.turkish-soccer.com =E2=80=93 Soccer Turkey www.rf= pl.org =E2=80=93 Soccer Russia www.premierleague.com =E2=80=93 Soccer Engla= nd www.sportinglife.com =E2=80=93 Soccer England www.gazzetta.it =E2=80=93 = Soccer Italy www.bundesliga.de =E2=80=93 Soccer Germany www.marca.com =E2= =80=93 Soccer Spain www.lfp.es =E2=80=93 Soccer Spain www.lfp.fr =E2=80=93 = Soccer France www.mlsnet.com =E2=80=93 Soccer USA www.goalzz.com =E2=80=93 = Soccer www.nfl.com =E2=80=93 American Soccer www.basket.ru =E2=80=93 Basket= ball Russia www.nba.com =E2=80=93 Basketball (NBA)
www.euroleague.com = =E2=80=93 Basketball Europe League www.eurocupbasketball.com =E2=80=93 Euro= Cup Basketball www.nhl.com =E2=80=93 Hockey NHL www.fhr.ru =E2=80=93 Hocke= y Russia www.rusbandy.ru =E2=80=93 Bandy Russia www.atptennis.com =E2=80=93= Tennis ATP www.wtatour.com =E2=80=93 Tennis WTA www.mlb.com =E2=80=93 Base= ball www.eurohandball.com =E2=80=93 Handball www.fide.com =E2=80=93 Chess w= ww.volley.ru =E2=80=93 Volley-ball Russia The organizer can use other offic= ial sources when needed.
In exceptional cases,= the organizer reserves the right to use video viewing to adjudge the true = result.
51.4 Live event bet r= esults are calculated based on what is known immediately after the end of t= he event/competition. All following changes (for example, changes by decisi= on of a jury after the game) are not taken into account while deciding the = bets. The Website itself calculates these bets based on its statistical dat= a about the actual course of the game. If not otherwise indicated, all bets= on non-participating athletes in the competition will be void.
51.5 In cases when th= e Website=E2=80=99s statistics (based on TV coverage) are different from th= e official statistics, the bets are calculated according to the Website=E2= =80=99s statistics.
51.6 If more than one= participant or team is declared as a winner of the competition, the coeffi= cient of winnings is divided by the number of winners (the coefficient cann= ot be less than 1)
51.7 All operations o= n user accounts are made in the currency chosen by the User during registra= tion.
51.8 All bets for whi= ch the outcomes are already known (in particular bets on who will score the= next goal or win a certain segment of the match), are considered valid and= are calculated even if the event or tournament was suspended.
51.9 If a match is no= t completed and is considered incomplete, then all bets on it are refundabl= e, (except in the event of what is mentioned in point 16.1.1) even if the r= esult of the suspended event, is later confirmed as final.
51.10 If it does not = contradict the special rules of individual sports, the result announced on = the day of the match is taken as the result of the match. Any possible chan= ges in the result, conditioned by the revision of the results of the event = by governing bodies and disciplinary penalties of teams, for the purposes o= f betting, are not taken into account, and the initial results of the calcu= lation of bets remain in force.
52.1 Users are requir= ed to bet only on their own behalf. Recurring bets containing the same sele= ctions from one or more clients may be recognized as invalid and get cancel= led by the Website. Even after the official outcome of such bets is known, = in cases where the Website is confident that Users have acted in collusion = or as a syndicate, or suspicious bets have been made by one or more Users i= n a short period of time, such bets may be considered invalid and get cance= lled by the Website.
Non-Participation in = the Event 53.1 If it does not contradict the special rules of individual sp= orts, when an event participant for whatever reason cannot take part in the= event which was bet on, the bet is considered valid and lost by the client= . The exceptions are the following cases:
The event/tournament = is cancelled; The event /tournament is considered invalid; The location of = the event was changed;
The event/tournament = is suspended.
53.2 In case of "Who = is taller" bets meaning bets with two outcomes, if one of the participants = refuses to take part before the event/tournament, the bet is refundable. 54. Rules on Sports 54.1 Additional infor= mation about types of bets on different sports is indicated in the Rules of= Sports.
54.2 Sport Rules take= precedence over the General Rules.
55.1 In case of betti= ng on the =E2=80=9COdd/Even number of Total=E2=80=9D, regardless of the spo= rts and the proposed position (including total goals/cards/fouls etc.) if t= he result is =E2=80=9C0=E2=80=B3, the bets are calculated as =E2=80=9CEven = number=E2=80=9D.
55.2 All bets on the = number of medals are calculated according to the official medal table at th= e end of the event. Any changes undertaken by the governing bodies later ar= e not taken into account.
55.3 Any medals won b= y the country team in any competition shall be considered as one regardless= of the number of participants in this team.
55.4 If any market ha= s the potential outcome =E2=80=9CAny other=E2=80=9D, this outcome includes = all participants of the event, not separately listed in the options of that= market.
55.5 With games in an= y event in the =E2=80=9Cadditional markets=E2=80=9D of tours (total number = of goals, wins, losses, draws, angular, yellow cards etc.), only matches of= the tour which are included in the daily line are taken into account.
55.6 Cash Out option = can be available on specific events, matches or markets for Pre-Match and L= ive on Single or Multiple Bets. Company reserves the right to disable the C= ash Out option from any event, match, market or player without prior notice= . Also, Company reserves the right to void a given Cash Out in case the mar= ket was settled falsely.
56.1 Only registered = Users can participate in bonus-programs of the Company. To register, the Us= er must fully and accurately fill in the registration form.
56.2 Registration and= betting are only allowed for people over 18 years (or the allowed age rang= e in the given country from which the user has opened a deposit and made be= ts). Users have complete responsibility in terms of dealing with the legali= ty of Internet gambling in the region where they live and/or for providing = the appropriate authorities of their country with information on winnings. = the Company reserves the right to require proof of age and block the User= =E2=80=99s account before receiving the appropriate documentation.
56.3 All information = provided during the registration must be accurate and complete. In particul= ar, when using credit or debit cards, the cardholder=E2=80=99s name and sur= name must match the name and surname indicated in the registration form, ot= herwise the account will be blocked. All bets made before locking the accou= nt are recognized as valid.
56.4 the Company rese= rves the right to block the accounts of Users who have reported false data,= as well as to deny them the payment of any winnings. At the request of the= Company the User must present an official document with a photograph, conf= irming his identity (a passport copy, or his National ID), proof of authent= icity of the indicated address data and telephone and proof of ownership of= payment method.
56.5 Each User can ha= ve only one account. Registered Users cannot re-register as a new client wi= th a new name or a new email address. In case of violation of this rule, th= e Company has the right to void all bets made by the User.
56.6 The User has no = right to permit any third party to use their game account.
56.7 Please note that= you should not send us the details about your credit card account or other= sensitive financial information via an unencrypted e-mail.
56.8 the Company allo= ws all its Users to choose their own combination of username and password. = Users should keep such information secret. If your username and password ar= e entered correctly while accessing the site, all bets remain in force and = cannot be cancelled or changed by the User. If you suspect that someone, ot= her than you, knows your password, change it immediately on our website. If= you have forgotten the password or a part of it, please click the "Forgot = your password?" button at the login page and follow the procedure to reset = it.
56.9 Users who place = their bets in the Company via a cell phone should remember that the Company= is not responsible for any loss of data in the mobile phone of the client,= and is not responsible for any commission of mobile and internet operators= . By registering, the client confirms that he accepts and agrees to these T= erms.
56.10 Company reserve= s the right, at any time, to check player=E2=80=99s identity, without prior= notice, and prior to processing payouts; Company also reserves the right t= o hold withdrawals for the time needed to check the player=E2=80=99s identi= ty.
56.10.1 Please note t= hat when cumulative deposits or withdrawals reach =E2=82=AC 2,000, the play= er verification procedure will be mandatory. Verification process will requ= ire from players to provide documents such as, but not limited to, identity= cards, bank cards, bank statements, source of wealth, source of funds, and= utility bills. In case of false personal data provided by the players, the= withdrawal can be refused and the user account can be terminated. The play= er will be informed thereof by email. In some cases the Company can request= Selfie with ID, Selfie with ID and special sign, or even call or video cal= l. When any documents are requested, the Account Holder must upload such do= cumentation on their Account (My Profile > Documents). When requesting d= ocuments for an account verification, any pending withdrawals will be cance= lled.
56.10.2 Once the veri= fication is complete, the Account Holder may request a new withdrawal. In t= he event that the account is not verified within thirty (30) days from the = initial request date, the account will be frozen for gameplay and transacti= ons., Where, for any reason an Account Holder refuses or is unable to provi= de us with any of the requested documents, Company reserves the right to su= spend the account and confiscate any funds available.
56.10.3 Refund reques= ts will be assessed and processed (for either positive or negative outcome)= within 3 business days. Refund requests may also be declined by the Casino= if the player provides false or intentionally modified information in orde= r to bypass the system; in addition to any rights which we may have in acco= rdance with the current Terms and Conditions, wagered deposits (whole or pa= rt) cannot be requested for refund if any of the deposit's amount has alrea= dy been wagered on any product of the Website.
57.1 The available cu= rrencies customers can select in order to register an Account and/or place = bets can be found within the registration process. Website reserves the rig= ht to block the reception of bets and operating activities in any of the in= dicated currencies. In this case, all the necessary payments on the account= s of blocked currency would be held in another currency equivalent at the i= nterbank exchange rate for that day. Website is unable to guarantee the con= tinued availability of any particular currency. In the unlikely event that = it becomes necessary for us to stop supporting a particular currency and yo= ur preferred currency becomes unavailable, we reserve the right to require = you to convert your Account currency into a preferred available alternative= at the exchange rates offered by us at the time of conversion.
58.1 All Users=E2=80= =99 bonuses are limited individually to one person, home address, telephone= number and e-mail address, one bill of payments (such as by Card number or= Skrill account), as well as the computer being used (including the institu= te, Internet club and other public institutions). Website has the right to = refuse the bonus to any User or group of Users. Bonus programs are availabl= e only to Users who have made a deposit in real currency to their Account. 58.2 In case of viola= tion of any requirement of the bonus programs, and also if there is any evi= dence of recurrent bets on one and the same event from a group of customers= , or conspiracy, regardless of the result of the given bets, the Company re= serves the right to deprive these Users from a bonus and to consider the co= rresponding bets as invalid. For the purposes of protection against fraud t= he Company has the right to demand a document from the client proving ident= ity before transferring a bonus.
58.3 Promotional Term= s Unless otherwise stated, the following terms apply for all Bonuses, Frees= pins, Free Bets, Casino Chips and any other =E2=80=9Cpromotional material= =E2=80=9D offered via the website, newsletters and SMS.
58.3.1 Casino =E2=80= =98Welcome=E2=80=99 and =E2=80=98Reload=E2=80=99 (slots), and Sports =E2=80= =98Welcome=E2=80=99 and =E2=80=98Reload=E2=80=99 bonuses are valid for a pe= riod of 30 days from the time when they are credited to the players=E2=80= =99 account. After the period of 30 days the aforementioned promotional mat= erials expire and are not claimable or refundable.
58.3.2 Live Casino = =E2=80=98Welcome=E2=80=99 and =E2=80=98Reload=E2=80=99 bonus are valid for = a period of 14 days from the time when they are credited to the players=E2= =80=99 account. After the period of 14 days the aforementioned promotional = materials expire and are not claimable or refundable.
58.3.3 All Freespins,= Freebets, Bonus Chips, are valid for a period of 7 days from the time when= they are credited to the players=E2=80=99 account. After the period of 7 d= ays the aforementioned promotional materials expire and are not claimable o= r refundable. Max winnings from Cashback / Loyalty Bonus are limited to fiv= e (5x) times the initial amount of Cashback Bonus given. Any winnings above= that will be forfeited. Max winnings from season/special promotions (inclu= ding, but not limited to, Christmas Bonuses, Easter Bonuses, Halloween Bonu= ses) for 200% and above Bonus threshold, are limited to three (3x) times th= e initial deposit amount. Max winnings for bonuses between 150% - 199% Bonu= s threshold, are limited to six (6x) times the initial deposit amount. Max = winnings for bonuses between 120% - 149% threshold, are limited to eight (8= x) times the initial deposit amount. Max winnings for bonuses between 100% = - 119% threshold, are limited to ten (10x) times the initial deposit amount= . Max winnings for bonuses between 25% - 99% threshold, are limited to twel= ve (12x) times the initial deposit amount. Any winnings above that limits w= ill be forfeited.
58.3.4 All Bonuses an= d promotional materials of this website come with a wagering requirement wh= ich has to be met before the bonus money is turned into cash:
Freespins: x20 (times= twenty) the amount of winnings Casino Chip: x25 (times twenty-five) the bo= nus amount Freebets: x1 (times one) the amount of winnings Sports bonus: x1= 0 (times ten) the deposit and bonus amount Casino bonus: x45 (times forty-f= ive) the deposit and bonus amount Live Casino bonus: x35 (times thirty-five= ) the deposit and bonus amount
58.3.5 Bonuses must b= e wagered exclusively on valid games which belong to the specific game cate= gory under which the bonus was initially offered. For example, a Sportsbook= bonus must be wagered exclusively on Sports, a Casino bonus exclusively on= Slots, and a Live Casino bonus exclusively on Live Casino games.
58.3.6 Casino Bonuses= (Slots) are sometimes offered on specific Gaming Service Providers (GSPs) = or on specific slots. Therefore, only the wagering performed on the selecte= d GSP=E2=80=99s and/or on specific slots will be taken into consideration t= owards the bonus=E2=80=99s wagering requirements.
58.3.7 The maximum am= ount of money that can be won or withdrawn via Freespins, Casino Chips and = Free Bets is limited to 100 EUR (or the equivalent in other currencies) or = three times its value, whichever comes first, unless otherwise stated. The = maximum amount of money that can be won or withdraw via No-Deposit Bonuses = is limited to 25=E2=82=AC, or currency equivalent. All info regarding maxim= um days validity, wagering requirement, remaining wagering requirement can = all be found under each specific bonus under Customer's Bonuses section. 58.3.8 For no-deposit= Freespins, Casino Chips and Free Bets awarded to players who have not prev= iously made a deposit, a minimum deposit as well as a wagering of x1 (times= one) the deposit amount is required, before the winnings can be withdrawn.= Loyalty Casino Bonuses, Freespins, Casino Chips and Loyalty Sportsbook Bon= uses and Freebets can be awarded only to fully verified players. Only one b= onus is allowed per customer, per household, per address, per shared comput= er and shared IP address, and per any account details like an e-mail addres= s, bank account details, credit card information and payment system account= number. Any abuse of the bonus offer will lead to the closure of the accou= nt.
58.3.9 The Freebets o= ffered must be placed on Football with minimum odds of 2,00. Handicaps and = Draw-no-bet markets are excluded.
58.3.10 The maximum b= et amount allowed to be placed with bonus money in Casino is 5 EUR (or the = equivalent in other currencies) or 15% of the total bonus amount awarded (w= hichever comes first). Any game rounds or spins exceeding the maximum bet a= mount will not count towards the bonus wagering requirements and any potent= ial winnings will be forfeited.
58.3.11 If a player d= ecides to cancel an active Bonus, he can do so from his account. However, a= ll bonus money, all winnings and any wagered amount resulting from his bett= ing activity with the bonus will be forfeited for once and for all. Bonus b= ets calculates real money first and then bonus amount.
58.3.12 Personalized = offers communicated exclusively to a specific segment of players via E-mail= or SMS are exclusively available for the intended recipients of the E-mail= or SMS and for those only.
58.3.13 For personali= zed offers communicated via email or SMS, players are requested to contact = our customer support team in order to claim the bonus providing all necessa= ry details (e.g. bonus code, type of offer, recipient=E2=80=99s email addre= ss, etc.).
58.3.14 In some occas= ions, we will provide Freespins in the form of a Casino bonus chip. The amo= unt to be credited takes into consideration the minimum bet allowed on the = specific slot(s).
58.3.15 None of the p= romotional materials offered via this website are transferable, exchangeabl= e or refundable. In the occurrence where a certain promotional material is = not operable due to technical, geographical or legal restrictions, the Comp= any does not hold any responsibility and reserves the right not to compensa= te or refund players.
58.3.16 Players may b= e requested at any given time to provide all necessary KYC documents for th= e verification of their account (proof of identity, payment method(s) and r= esidence).
58.3.17 In case of do= ubt for the bonuses=E2=80=99 remaining wagering requirement, players are ad= vised to contact our customer support team.
58.3.18 Wagering will= not count on the following games. You are solely responsible not to includ= e the following games within your bonus wagering: All Jackpot games, All Vi= deo Poker games, All Roulette games, All Quick Play games, All Blackjack ga= mes, Hi Lo Fever, All Baccarat games, 3 Card Poker, European Roulette, 1 Re= el Egypt, 1 Reel Fruits, 1 Reel Halloween, 1 Reel Monkey, 1 Reel Xmas, 100 = Bit Dice, 1429 Uncharted Seas, 3 Kingdoms =E2=80=93 Battle of Red Cliffs, 3= Secret Cities, 3 Tiny Gods, 300 Shields, 5 Families, 9 Lions, Africa X UP,= African Quest, Age of Conquest, Age of the Gods: Ruler of the Seas, Agent = Valkyrie, Alchemy Blast, Alchymedes, Ambiance, Ancient Eclipse, Ancients Bl= essing, Art of the Heist, Astro Legends: Lyra and Erion, Augustus, Aviator,= Aztec Emerald, Aztec Spins, Baker's Treat, Bangkok Dreams, Bastet and Cats= , Beautiful Bones, Bikini Party, Bison Battle, Black Horse, Black Horse Del= uxe, BlackJack, Bomb Runner, Bombuster, Book of 99, Book of Oz, Book Of Sha= dows, Bookie of Odds, Break Da Bank Again Respin, Bronco Spirit, Butterfly = Lovers, Candy Tower, Cash Elevator, Castle Builder, Castle Builder II, Caul= dron, Cazino Cosmos, Clover Fortunes, Cool Buck, Crypts of Fortune, Crystal= Cavern, Crystal Crush, Crystals Digger, Cupids Strike 2, Dark Vortex, Dead= or Alive, Dead or Alive 2, Dead or Alive 2 Feature Buy, Deep Blue Jackbomb= , Deep Descent, Devil's Delight, Diamond Blitz, Dino Odyssey, Divine Forest= , Double Dragons, Dr. Jekyll & Mr. Hyde, Dragon Dance, Dragon Kingdom -= Eyes of Fire, Dwarf Mine, Dynamite Riches, Egypt King, Egyptian Dreams Del= uxe, Elite of Evil: Portal of Gold, Flower Fortunes, Fluffy Rangers, Fly!, = Football Glory, Forgotten Fable, Forsaken Kingdom, Foxy Wild Heart, Frequen= t Flyer, Fruit Loop, Fruitbat Crazy, Gems Odyssey, Gems Odyssey 92, Gods Of= Power, Goldaur Guardians, Golden Beauty, Golden Stallion, Hammer of Gods, = Happiest Christmas Tree, Hellcatraz, Holmes and the Stolen Stones, Hope Dia= mond, Hot 777, Hot 777 Deluxe, Hot Ink, Inca Son, Jackpot Jester 200000, Ja= ckpot Raiders, Jade Butterfly, Jammin' Jars 2, Jellyfish Flow, JetX, JetX3,= Jingle Spin, Johnan Legendarian, Jokerizer, Juicy Crush, Jump!, Jungle Gor= illa, Kingmaker, Knight Rider, Knockout Football, Knockout Football Rush, L= arry The Leprechaun, Larry the Leprechaun Easter, Lava Gold, Le Kaffee Bar,= Legion Hot 1, Lemur Does Vegas, Lil Devil, Lines of Magic, London Hunter, = Lucky Angler, Lucky Clucks, Lucky Fridays, Magic Oak, Magic of Sahara, Mane= ki 88 Gold, Marching Legions, Marvelous Furlongs, Max Quest: Wrath of Ra, M= edusa, Mega Boy, Mines of Gold, Mining Factory, Monster Blast, Myths of Bas= tet, Night of the Living Tales, Ninja, Ozwin=E2=80=99s Jackpots, Peek-a-Boo= - 5 Reel, Pets Go Wild, Pinocchio, Plinko, Presto!, Princess of Pearls, Pu= mpkin Patch, Queen of Gold, Rabbit in the Hat, Reel Gems, Reel Heist, Reel = Hero, Razor Shark, Reel Rush 2, Reel Steal, Relic Hunters and the Book of F= aith, Retro Reels, Retro Reels Diamond Glitz, Retro Reels Extreme Heat, Ris= e of the Valkyrie Splitz, Robin Hood: Shifting Riches, Robin Sherwood Marau= ders, Rocket Stars, Rolling Roger, Rome: The Golden Age, Roo Riches, Royal = Mint, Santa Goes Wild, Santa=E2=80=99s Village, Savage Jungle, Scarab Treas= ure, Scrooge, Scudamore's Super Stakes, Serengeti Kings, Shields of Rome, S= ingle Deck Blackjack Professional Series, Sisters of Oz WOWPOT, Skulls Up!,= Slot Vegas Megaquads, Solar King, Solar Queen, Solar Temple, Sonic Reels, = Spectacular Wheel of Wealth, Spin Town, Spina Colada, Spinfinity Man, Split= Way Royal, Stardust, Storms of Ice Power Play Jackpot, Street Fighter II: = The World Warrior Slot, Sugar Pop, Sugar Pop 2: Double Dipped, Summer Splas= h, Super 7 Blackjack, Super Fast Hot Hot Respin, Surfin' Reels, Sweet Chill= i, Take Olympus, Take Santa's Shop, Take The Bank, Take The Kingdom, Tens o= r Better, The Champions, The Dark Joker Rizes, The French Roulette, The Hiv= e!, The Hot Offer, The Mystic Hive, The Royal Family, The Wish Master, Thre= e Card Rummy, Three Musketeers, Tomb Raider, Tomb Raider - Secret of the Sw= ord, Towering Pays Valhalla, Trail Blazer, Treasure Pirates, Tree of Fortun= e, Triple Edge Poker, Tut's Twister, TXS Hold'em Professional Series, Untam= ed Bengal Tiger, Untamed Crowned Eagle, Untamed Giant Panda, Untamed Wolf P= ack, Vampire: The Masquerade - Las Vegas, Vegas High Roller, Victoria Wild,= Vikings Go Berzerk, Vikings Go to Hell, Vikings Go To Valhalla, Village Pe= ople Macho Moves, Vip European Roulette, WBC RIng of Riches, Well Of Wishes= , Wheel of Wealth, Wheel of Wealth Special Edition, WhoSpunIt Plus, Wicked = Circus, Wild Cherry Blast, Wild Depth, Wild Hearts, Wild Lava, Wild Orient,= Wild Swarm, Wilderland, Wins Ahoy, Wizard Shop, Wolf Hunters, Wombaroo, Wo= nders of Christmas, Zombie Hoard, Zoom Roulette, Zorro Wild Heart, Agent Ja= ne Blonde, Avalon, Baron Samedi, Blaze of Ra, Blood Suckers, Blood Suckers = 2, Break Da Bank, Cazino Zeppelin, Carnival Queen, Crystal Rift, Cupid Stri= ke 2, Da Vinci=E2=80=99s Treasure, Extra Chilli, Forbidden Throne, Fruit Wa= rp, Fruits Deluxe, Golden Owl Of Athena, Icy gems, Immortal Romance, Jammin= =E2=80=99 Jars, Jack Hammer 2, John Hunter and The Tomb of the Scarab Queen= , John Hunter and the Aztec Treasure, Joker 6000, Jurassic Park, Kitty Ca$h= , Let=E2=80=99s Get Ready To Rumble, =D0=9Cagic =D0=9Eak, Medallion, Mighty= Kong, Penguin City, Playboy, Pretty Kitty, Piggy Riches, Piggy Riches: Meg= aways, Riders of The Storm, Scudamores Super Stakes, Super Striker, Secret = of the Stones, Steam Tower, Super Fast Hot Hot, Sweet Bonanza Xmas, Sweet B= onanza, Terminator 2, The Final Countdown, The Finer Reels Of Life, Thunder= struck, Thunderstruck 2, Tut=E2=80=99s Twister, Twin Spin, White Rabbit, Wi= ld Turkey, Rocket Dice, Jaming Jars 2, Safari Sam, Safari Sam 2, Treasure I= sland, Victorious, Fishy Business, Jack Hammer, Coins of Egypt, King of Slo= ts, Secrets of Christmas, Fruit shop, Fruit Shop Christmas Edition, Guns N'= Roses, Jimi Hendrix, Reel Rush, Secrets of Atlantis, Asgardian Stones, Daz= zle Me, Butterfly Staxx, Warlords: Crystal of Power, Motorhead. Company res= erves the right to forfeit winnings and any wagered amount if customers fou= nd that they managed to play above mentioned games with an active bonus. 58.3.19 We reserve th= e right to amend, cancel or terminate any of the promotions at any given ti= me and without prior notice.
59.1 The available pa= yment methods are determined by the country and the currency selected durin= g registration. A complete list of fees, limits on them and other items is = displayed on the Deposits and Withdrawals page. Website reserves the right = to change these terms and details.
59.2 When conducting = any financial transactions, it is necessary that the name of the owner of t= he debit/credit card or bank account exactly matches the name of the owner = of the appropriate account of the Website. Otherwise the Website reserves t= he right to cancel all transactions and make a return on all bets made whil= e using someone else=E2=80=99s account or credit/debit card.
60.1 If any funds hav= e been transferred to the User erroneously, the User is obliged to notify t= he Website immediately. Any winnings of the client arising from such an err= or shall be considered invalid, and such bets are refundable, regardless of= the delay between the origin of the error and the time it was seen.
60.2 If the deposits = to the account were made for any other purpose than bets, poker, casino and= financial betting, the Company (particularly in case of suspected fraud) r= eserves the right to cancel a deposit and collect from the User all costs i= ncurred as a result of processing the deposit.
60.3 If the User=E2= =80=99s deposit exceeds the bet=E2=80=99s amount, upon the client=E2=80=99s= request for withdrawal, the Company reserves the right to charge the User = all costs incurred as a result of processing deposits and withdrawals.
61.1 The minimum bet = on any event is the equivalent of 0.50 Euro in the registered currency of g= ame account. The minimum bet in "Multiple" mode and the minimum bet on one = version of the "System" is the equivalent of 0.50 Euros.
61.2 The maximum coef= ficient of "Multiple" bets is 500=E2=82=AC. "Multiple" bets, in which the c= oefficient of winnings exceeds the maximum, are calculated with a coefficie= nt of 500=E2=82=AC. In these cases, the sum of winnings should not exceed t= he maximum payment for a "Single" bet. The maximum coefficient of winnings = for each version of the "System" is 500=E2=82=AC. Variants of systems on wh= ich the coefficient of winnings exceeds the maximum, are calculated with a = coefficient of 500=E2=82=AC.
61.3 The maximum amou= nt of the bet on the event depends on the sport and the events and is defin= ed by the bookmaker network specifically for each event and each type of be= t and is subject to change without prior written notice. Website reserves t= he right to limit the maximum bet on individual events, as well as the intr= oduction and removal of specific restrictions on the accounts of individual= Users without notice or explanation of reasons.
61.4 All financial li= mitations are applicable to each User/group acting together, making bets co= ntaining the same predictions. If the User makes a number of bets containin= g the same predictions, the total payment on these bets may be limited by t= he size of a maximum payment regulated by given limitations.
62.1 Payments are pro= cessed in a time not exceeding 72 hours starting from the moment that the r= equest has been approved by the Payments department. Before the first payme= nt is made to the User via electronic payment methods, the client is oblige= d to upload an electronic copy of a passport of his national ID at the rele= vant section under his Profile. Website, at its own discretion, may ask fro= m the client additional documents (e.g. proof of address, selfies, etc.) pr= ior to their first payment. Remember that forgery is severely punished by l= aw and in cases of suspicion of placing a counterfeit or an edited copy of = the documents by electronic methods, Website reserves the right to send suc= h documents to the appropriate regulatory authorities.
62.2 Before making th= e payment, the employees of the Website will verify the correspondence of t= he name, surname, father=E2=80=99s name, birth dates of the client and also= other data. If differences are found between the actual data and the data = provided by the client, Website reserves the right to make a refund for all= bets by the User and refuse to pay out winnings to the User unless they pr= ove their identity and accuracy of entered data.
62.3 If it turns out = that the User has opened several accounts at the Website, the Website reser= ves the right to refuse to pay out these accounts (except the User=E2=80=99= s assets legitimately transferred to their Account, after his payment of a = 20% fine of the total amount of deposits).
62.4 With the first r= equest for a withdrawal the User must enter valid passport or Personal ID d= etails, exactly as it appears on the document, in the language of the count= ry that issued (or in the case of foreign documents =E2=80=93 in English). 62.5 Group and family= members should regulate personal relationships with each other =E2=80=93 p= ayments are made ONLY in the name of the owner of the appropriate account. 62.6 The User agrees = to provide the Website with information about his bank account from which t= he bets will be made in particular, in order to transfer his winnings.
62.7 Website is not r= esponsible for changes in the amount of payments related to fluctuations of= currency (rate of exchange).
62.8 Website reserves= the right of funds=E2=80=99 withdrawal using a priority for itself method = of payment for winning players (including credit/debit card or to the playe= r=E2=80=99s bank account).
62.9 Before ordering = the first payment, the player must bet 100% of the payment as a deposit of = money amount at minimum 1.50 odd. This requirement is introduced to combat = fraud and "money laundering" by players.
63.1. The maximum wit= hdrawable amount per account is limited to =E2=82=AC25,000 per calendar mon= th (or currency equivalent), unless otherwise specified in the Terms & = Conditions of a specific promotion. The maximum withdrawable amount per acc= ount is further limited to =E2=82=AC5,000 per day (or currency equivalent).= Daily withdrawal limits are applied per withdrawal day and are subject to = the payment method used, the player=E2=80=99s verification status, account = history and risk assessment, applicable payment provider restrictions, and = the player=E2=80=99s loyalty status.
If a customer wins mo= re than =E2=82=AC30,000, the Casino reserves the right to divide the payout= into monthly instalments until the full amount is paid out. If the amount = to be withdrawn is larger than the applicable daily and/or monthly limit, t= he remaining amounts will be placed back in the player=E2=80=99s account, t= o be withdrawn on subsequent days and/or in the following month(s) in line = with these limits.
63.2 A player with 1 = deposit only will be eligible to cashout a maximum of 15x the initial depos= it amount. All further winnings will be removed from the account upon withd= rawal request.
63.3 All progressive = jackpot wins will be paid in full.
63.4 Money deposited = in the Casino must be used for gaming activity. Due to this, all deposits n= eed to be wagered at least three (3) times.
63.5 Any monetary amo= unts set out in these Terms and Conditions are stated in Euros (=E2=82=AC) = as the base currency for global consistency. Where payouts are made in anot= her currency, the applicable equivalent value will be used. In the event of= any casino system malfunction, all wagers shall be deemed void.
64.1.1 AbsoluteRestri= ction NetEnt will not permit NetEnt Casino Games to be supplied to any enti= ty that operates in any of the below jurisdictions (irrespective of whether= or not NetEnt Casino Games are being suppliedby the entity in that jurisdi= ction) without the appropriate licenses.
Belgium, Bulgaria, Co= lombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, L= ithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kin= gdom, United States of America.
64.2 BlacklistedTerri= tories All NetEnt Casino Games may not be offered in the following territor= ies: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, B= elgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecua= dor, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel,= Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakist= an, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switz= erland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United = Kingdom, United States of America, Yemen, Zimbabwe.
64.3 Blacklisted Betb= luffed Games Territories The followed NetEnt Braded Games have some further= restrictions in addition to the Blacklisted Territories set out above:
64.3.1 In addition to= the jurisdictions set out in paragraph 2, PlanetoftheApesVideoSlot must no= t be offered in the following territories:
Azerbaijan, China, In= dia, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.
64.3.2 In addition to= the jurisdictions set out in paragraph 2, Vikings Video Slot must not be o= ffered in the following jurisdictions:
Azerbaijan, Cambodia,= Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua Ne= w Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United Sta= tes of America.
64.3.3 In addition to= the jurisdictions set out in paragraph 2, Narcos Video Slot must not be of= fered in the following territories:
Indonesia, South Kore= a.
64.3.4 In addition to= the jurisdictions set out in paragraph 2, Street Fighter Video Slotmust no= t be offered in the following territories:
Anguilla, Antigua &am= p; Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, = Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chi= le, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Domin= ican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guya= na, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navass= aIsland, Paraguay, Peru, PuertoRico, Saba, SaintBarthelemy, Saint Eustatius= , SaintKittsandNevis, SaintLucia, SaintMaarten, SaintMartin, SaintPierreand= Miquelon, SaintVincentandtheGrenadines, Suriname, TurksandCaicosIslands, Un= itedStates of America, Uruguay, US Virgin Islands, Venezuela.
64.3.5 In addition to= the jurisdictions set out in paragraph 2, Fashion TV Video Slot must not b= e offered in the followingterritories:
Cuba, Jordan, Turkey,= Saudi Arabia.
64.4 Universal Monste= rs (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf M= an, Creature from the Black Lagoon and The Invisible Man), may only be play= ed in the following territories:
Andorra, Armenia, Aze= rbaijan, Belarus, Bosnia and Herzegovina, Georgia, Iceland, Liechtenstein, = Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerlan= d, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Re= public, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuan= ia, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia, and S= weden.
64.5. Microgaming The= citizens of some countries do not have an access to the Microgaming games.= This list includes following countries: Belgium, Denmark, France, Italy, S= ingapore, South Africa, Spain, USA and United Kingdom. In addition, the par= tial restrictions imposed on the citizens of some other countries: USA, Isr= ael, Turkey, Cuba, Iran, Burma, Libya, North Korea, Sudan, Syria, South Afr= ica.
Please download or pr= int a copy of these T&Cs for reference. Should you have any queries, pl= ease contact customer service.
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